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  1. #1
    Office 2011 Install issues, won't load Setup Assistant

    Member Since
    Dec 21, 2011
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    4
    Office 2011 Install issues, won't load Setup Assistant
    I have a Mac Pro with Snow Leopard 10.6.7 on it and have been trying to install Office 2011. The install says it is successful, but when I try to open Setup Assistant or any of the programs, the computer locks up, and I can't enter in the Product Key. I've uninstalled it, was well as dug deep in the files and removed anything to do with Microsoft, and tried re-installing....same issue.

    Any ideas? Anyone having the same problem?

    Thanks for any help.

  2. #2
    Office 2011 Install issues, won't load Setup Assistant
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Refresh my memory... what is the Setup Assistant? It's been a while since I installed Office 2011 and may have missed it, but I don't remember seeing a "Setup Assistant".

    Also, unless you followed Microsoft's detailed instructions for removing Office 2011, it's likely you overlooked something. Take a look here for detailed uninstall instructions.

  3. #3
    Office 2011 Install issues, won't load Setup Assistant

    Member Since
    Dec 21, 2011
    Posts
    4
    The setup assistant is the thing that opens after the install is complete, allowing you to enter the product key.

    It locks the Mac if I try to open Setup Assistant, AND when I try to open the programs themselves.

    As far as deleting files, I've used AppCleaner as well as had our IT guy run through and we deleted all the hidden files

  4. #4
    Office 2011 Install issues, won't load Setup Assistant
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,014
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    What are you installing from the DVD or a download copy?

    Any chance the firewall has been activated preventing network connection to MS?

    http://www.microsoft.com/mac/faq
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  5. #5
    Office 2011 Install issues, won't load Setup Assistant

    Member Since
    Dec 21, 2011
    Posts
    4
    I tried the DVD first, and just recently tried from a downloaded copy. Both have the same issue.

  6. #6
    Office 2011 Install issues, won't load Setup Assistant
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I don't understand why that should be happening unless there's something about your particular installation that's preventing setup to complete.

    Why don't you take this to the MS Office Mac Word forum and ask the experts that hang out there if they can help? Here is the LINK

  7. #7
    Office 2011 Install issues, won't load Setup Assistant

    Member Since
    Dec 21, 2011
    Posts
    4
    Well, I got it working...finally.

    I wiped my hard drive clean after doing a backup with Time Machine. The first thing I did after reinstalling snow leopard was install office. It went on clean and I was able to enter the product key, and office worked great. I then reloaded all of my applications and files from Time Machine and then all of my Adobe CS programs would freeze before opening, the same thing that was happening with Office. I restarted the computer and left it last night, and came into work today to have notices stating that there were conflicts with 8 fonts. I deleted those, and now everything opens as it should.

    Strange.

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