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  1. #1
    microsoft error reporting quit unexpectedly

    Member Since
    Oct 28, 2011
    Posts
    1
    Unhappy microsoft error reporting quit unexpectedly
    When I try to open any of the program of Microsoft Office 2011 I get this error message: microsoft error reporting quit unexpectedly

    Details:

    Process: Microsoft Error Reporting [247]
    Path: /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
    Identifier: com.microsoft.error_reporting
    Version: 2.2.7 (2.2.7)
    Build Info: Unknown-110707~0
    Code Type: X86 (Native)
    Parent Process: launchd [167]

    Date/Time: 2011-10-28 12:45:01.546 -0500
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 187978 sec
    Crashes Since Last Report: 7
    Per-App Interval Since Last Report: 1498 sec
    Per-App Crashes Since Last Report: 4
    Anonymous UUID: 21EA9E51-8260-405B-8ED2-4AAB000F000B

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread: 4

    Thread 0: Dispatch queue: com.apple.main-thread
    0 com.microsoft.error_reporting 0x00048c31 non-virtual thunk to NLHmac::~NLHmac() + 66579
    1 com.microsoft.error_reporting 0x00046eee non-virtual thunk to NLHmac::~NLHmac() + 59088
    2 com.microsoft.error_reporting 0x000065d7 0x1000 + 21975
    3 com.microsoft.error_reporting 0x00005dd7 0x1000 + 19927
    4 com.microsoft.error_reporting 0x00004aff 0x1000 + 15103
    5 com.apple.Foundation 0x95c80e5c _nsnote_callback + 345
    6 com.apple.CoreFoundation 0x99510763 __CFXNotificationPost + 947
    7 com.apple.CoreFoundation 0x9951016a _CFXNotificationPostNotification + 186
    8 com.apple.Foundation 0x95c75c50 -[NSNotificationCenter postNotificationNamebject:userInfo:] + 128
    9 com.apple.Foundation 0x95c8305d -[NSNotificationCenter postNotificationNamebject:] + 56
    10 com.apple.AppKit 0x92e04216 -[NSApplication _postDidFinishNotification] + 125
    11 com.apple.AppKit 0x92e04126 -[NSApplication _sendFinishLaunchingNotification] + 74
    12 com.apple.AppKit 0x92f5b339 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 274
    13 com.apple.AppKit 0x92f5af59 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 101
    14 com.apple.Foundation 0x95cb61f8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
    15 com.apple.Foundation 0x95cb5fbc _NSAppleEventManagerGenericHandler + 228
    16 com.apple.AE 0x91385f5c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
    17 com.apple.AE 0x91385e5b dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
    18 com.apple.AE 0x91385d65 aeProcessAppleEvent + 197
    19 com.apple.HIToolbox 0x91985197 AEProcessAppleEvent + 50
    20 com.apple.AppKit 0x92dd47d2 _DPSNextEvent + 1420
    21 com.apple.AppKit 0x92dd3dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    22 com.apple.AppKit 0x92d961f3 -[NSApplication run] + 821
    23 com.apple.AppKit 0x92d8e289 NSApplicationMain + 574
    24 com.microsoft.error_reporting 0x000039d9 0x1000 + 10713
    25 com.microsoft.error_reporting 0x000033de 0x1000 + 9182
    26 com.microsoft.error_reporting 0x00003305 0x1000 + 8965

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x948ae382 kevent + 10
    1 libSystem.B.dylib 0x948aea9c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x948adf59 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x948adcfe _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x948ad781 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x948ad5c6 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x948ad412 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x948ad9a8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x948ad5c6 start_wqthread + 30

    Thread 3:
    0 libSystem.B.dylib 0x948ad412 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x948ad9a8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x948ad5c6 start_wqthread + 30

    Thread 4 Crashed:

    Thread 4 crashed with X86 Thread State (32-bit):
    eax: 0x00000001 ebx: 0x00000000 ecx: 0x00000001 edx: 0x00000000
    edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp: 0xb0206e60
    ss: 0x0000001f efl: 0x00010246 eip: 0x00000000 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    cr2: 0x00000000

    Binary Images:
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    0x9a38b000 - 0x9a48dfe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
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    0x9a4e4000 - 0x9a566ffb SecurityFoundation ??? (???) <3670AE8B-06DA-C447-EB14-79423DB9C474> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
    0x9a567000 - 0x9a59afff libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x9a59b000 - 0x9a61bfeb com.apple.SearchKit 1.3.0 (1.3.0) <902536CB-69A1-D825-BC5F-42CB676C96A0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    0x9a61c000 - 0x9a7defeb com.apple.ImageIO.framework 3.0.4 (3.0.4) <027F55DF-7E4E-2310-1536-3F470CB8847B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x9a7df000 - 0x9a7f7ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
    0x9a870000 - 0x9a8cdff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x9a8ce000 - 0x9a966fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x9aab0000 - 0x9aad8ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib
    0x9aad9000 - 0x9aad9ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

    Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.51f53
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1

  2. #2
    microsoft error reporting quit unexpectedly
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,202
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    MS Office is crashing for whatever reason. The crash dump doesn't tell us much at all except that it's a kern protection failure - which could be anything.

    The only advice I can give you is to completely uninstall Office 2011 and reinstall it and then download the several updates and one service pack.

    How to uninstall Office 2011: LINK Follow these directions very carefully as Office 2011 does not have an uninstaller program to use.

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