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  1. #1
    Issue with iTunes and Audible.com audio books

    Member Since
    Jun 28, 2011
    Posts
    186
    Issue with iTunes and Audible.com audio books
    After upgrading iTunes to the latest version last week I was unable to play my Audible files. I post on the Apple boards but did not get a reply so I contacted Audible tech support and got a helpful reply which resolved my problem. If any of you are also having this same problem here is what helped me.

    Original Message

    I have downloaded the audio books and was able to listen to them just fine
    until yesterday when I UPGRADED iTunes. Ever since then I am receiving this
    error message when I attempt to play one of the audio books.

    "Could not authorize this computer because you do not have enough computer
    access privileges."
    RESOLUTION

    1. Quit iTunes (iTunes menu > Quit iTunes).
    2. Browse to the following location on the computer: MAC Hard Drive > Library > Preferences
    3. Press CTRL and click the mouse button (equivalent of right-click on a PC) on the folder, Preferences, and select Get Info.
    4. Ensure that the Privileges for all the Names under Sharing & Permissions are set to Read & Write.
    Note: You may have to select the lock in the lower right hand corner and enter in the administrative password before you are able to change the Permissions.
    5. Launch iTunes and attempt to play an Audible title. When prompted to activate simply enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, pause the title.
    6. With iTunes still open, browse to the following location on the computer: MAC Hard Drive > Library > Preferences
    7. In the Preferences folder will be a file called com.audible.data.plist. Press CTRL and click the mouse button (equivalent of right-click on a PC) on the file, com.audible.data.plist, and select Get Info.
    8. Ensure that the Privileges for all the Names under Sharing & Permissions are set to Read & Write.
    Note: You may have to select the lock in the lower right hand corner and enter in the administrative password before you are able to change the Permissions.
    9. Launch iTunes again and attempt to play an Audible title. When prompted to activate enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, quit iTunes. Launch iTunes again and attempt to play the same Audible title. If the title plays, then you have fixed the issue. If prompted to activate, proceed to step 10.
    10. Quit iTunes and browse to the following location on the computer: MAC Hard Drive > Library > Preferences
    11. In the Preferences folder delete the file com.audible.data.plist.
    12. Launch iTunes again and attempt to play an Audible title. When prompted to activate enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, quit iTunes. Launch iTunes again and attempt to play the same Audible title.

  2. #2
    Issue with iTunes and Audible.com audio books
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
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    Hadn't tried playing one of my audible books on my Mac in awhile and had to go check it out when I saw this. I'm good - whew!

    But thanks for posting - this one will go into my subscribed threads for just in case.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  3. #3
    Issue with iTunes and Audible.com audio books

    Member Since
    Jun 28, 2011
    Posts
    186
    Quote Originally Posted by bobtomay View Post
    Hadn't tried playing one of my audible books on my Mac in awhile and had to go check it out when I saw this. I'm good - whew!

    But thanks for posting - this one will go into my subscribed threads for just in case.
    No problem. It may just be something that hits random users and you are one of the lucky ones.

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