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  1. #1
    Can't download apps

    Member Since
    Apr 13, 2008
    Posts
    29
    Can't download apps
    I cannot download the updates of MacFamily Tree and NeoOffice.

    It says "transferring data from download....." and the wheel is spinning, but even leaving it alone for an hour nothing more happens. I have paid for the update for MacFamily Tree and have the registration number, but I can't even get to the page where I can apply it.

    The attachment shows you where it gets stuck. The page is blank.

    Does anyone have any ideas on what the problem may be.

    Thank you.
    Attached Images Attached Images

  2. #2
    Can't download apps

    Member Since
    Apr 13, 2008
    Posts
    29
    BTW, it doesn't matter whether I use firefox or safari. Neither works.

  3. #3
    Can't download apps
    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    Could just be a glitch in the store. Try signing out of the App Store, logging off your computer, log back in, try and update again and enter your credentials when asked for them.

    Hope this helps
    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  4. #4
    Can't download apps

    Member Since
    Apr 13, 2008
    Posts
    29
    Thanks for your reply. Unfortunately, none of your suggestions solved my problem.

  5. #5
    Can't download apps
    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    Location
    In Denial
    Posts
    7,763
    Specs:
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Try a total shutdown and restart--this often helps me if something gets stuck. By this I mean power cord disconnected and battery out if you are using a Macbook or MBP.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  6. #6
    Can't download apps

    Member Since
    Apr 13, 2008
    Posts
    29
    Thank you. I haven't tried taking the battery out. Will try that too.

    I am hoping to avoid taking it to the Genius Bar, obviously.

  7. #7
    Can't download apps
    iWhat's Avatar
    Member Since
    Nov 11, 2004
    Location
    Toledo, Ohio
    Posts
    5,736
    Specs:
    Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!
    If you are downloading from your wireless network, you might have a weak or dropping signal. Or an ISP problem, if you have a wired connection to your router or modem.

    Try a wired method and see, if that temporality fixes your issue.

  8. #8
    Can't download apps

    Member Since
    Apr 13, 2008
    Posts
    29
    Well, I am totally frustrated. I have tried all of the above and still cannot download app updates (NeoOffice and MacFamily Tree) nor a piece of sheet music I bought. However, all the Apple updates can be downloaded. Is my next step the Genius Bar?

  9. #9
    Can't download apps
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,031
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    One question, Have you downloaded an application such as Speed Download by Yazsoft or any other download manager?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  10. #10
    Can't download apps

    Member Since
    Apr 13, 2008
    Posts
    29
    Sorry I haven't gotten back to you all. I have been traveling. While in New York City, I went to the Genius Bar in Manhattan and the fellow there found, almost immediately, that I had Speed Download plug in. (Harry, I must have downloaded it when I first got my computer, because I didn't remember that I had it.) He removed it from my plug in folder and was able to download the apps. Imagine, it was something as simple as that. There was no charge. He said it was a free consultation.

  11. #11
    Can't download apps
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,031
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    And avoid Speed Download like the plague. It was a program you may have used in an earlier OS and is the very devil to get rid of without the uninstaller. Bet the Genius had a comment also about it?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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