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  1. #1


    Member Since
    Oct 13, 2010
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    2
    Angry Word 2011 - Freezes when pasting text
    I've been using Word 2011 for the last few weeks and I have found a consistent problem when I am trying to cut/copy text and pasting. After I select copy and then go to where I want the text pasted, the program freezes. I then have to force quit the application. This happens even when it is just a few words. I keep saving my documents like crazy but sometimes I end up losing stuff. Is it me or has anyone else experienced this problem? If so, have you found a workaround?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,793
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    I have no problem with pasting and copying text to and from Word 2011.

    Why don't you give us some specifics? Which Mac do you have? Year\Model? What version of OS X are you running? And which applications are you trying to paste text into or from?

  3. #3


    Member Since
    Oct 16, 2010
    Posts
    38
    Specs:
    MBP 2.26ghz 4GB, iPod nano 1st & 3rd gen., iPod touch 2nd gen.
    My word works fine and i have the 11. i know of a friend that had the older model and his word would always quit when he tried to copy and paste from pages to word. I'm not completely sure why it happened to him but i think it might have been a problem with the software

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,793
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Well, I have Word 2008 and 2011 and both versions work fine for copy and paste. It's not the software.

  5. #5


    Member Since
    Oct 13, 2010
    Posts
    2
    Thanks everyone for the responses. Unfortunately I am still having the problem. I thought it may be the document I was working on but it happens with any of my Word documents. It seems if I get going too fast with using the short cut keys to copy and paste, Word just doesn't seem to keep up. It is quite frustrating when I am having to move stuff around. I am trying to save between every move but sometimes I just forget. I guess I'll go back to using 2008 since I never had that problem with that software version.

  6. #6

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
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    19,782
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    There has been an update to Office 2001 (14.0.1) that fixes, "...issues that might cause Office 2011 applications to stop responding or quit unexpectedly." Have you installed it? If not, you can get it here or through the Office autoupdater (open an Office 2011 app and go to Help > Check For Updates).
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
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  7. #7


    Member Since
    Dec 14, 2010
    Posts
    2
    I've got exactly the same problem, it happens randomly on any new or old document on both my computers. I run 10.6.5 and have updated office with the latest patches. Very annoying bug and I have no clue whats causing it

  8. #8

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,793
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    As stated above, I haven't run into that problem with Office 2011 or 2008, however, Office 2011 is certainly not bug free. There are other glitches that have been promised will be on the "fix" list for future updates. But knowing how slow things are sometimes (especially with MS) I can't tell you when those updates will be published.

    The best I can suggest for now is post your problem in the MS Mac Office forum for Word and see if one of the MS MVP members can assist. They generally are on top of things. Here's the LINK.

    You will have to register in order to post.

  9. #9


    Member Since
    Dec 22, 2010
    Posts
    1
    Slow paste in word for office 2011
    Slow paste in word for office 2011 (a long 5-10 second hang) drove me nuts until I did the following.

    File / Preference / Edit
    turn off "use smart cut and paste"

    -Paul W

  10. #10


    Member Since
    Dec 20, 2010
    Posts
    5
    I'm not into MS Office 2011 that much, but I've been working with MS Office + Win since the very beginning (Win 95 and Office XP, just to name two...).
    Sometimes in Win world these "freezings" are due to the fact that the text you're copying comes from a website and/or an external resource (e.g. an external HDD, pendrive or a document in your factory server). I never found a real "patch" to this behaviour. None but patience .

    Merry Christmas!

  11. #11


    Member Since
    Jan 18, 2011
    Posts
    2
    Hi - I am having exactly the same problem. I have a brand new macbook pro with the latest everything. I just upgraded from mac 2008 and it keeps happening. I've tried installing the latest updates; i have fixed permissions; i have reconciled duplicate fonts. but it still crashes almost every time i cut and paste. Why?????

  12. #12


    Member Since
    Dec 14, 2010
    Posts
    2
    Quote Originally Posted by paulsaints View Post
    Slow paste in word for office 2011 (a long 5-10 second hang) drove me nuts until I did the following.

    File / Preference / Edit
    turn off "use smart cut and paste"
    tnx, it actually seem to have helped, the crashes has dropped significantly!

  13. #13


    Member Since
    Feb 08, 2011
    Posts
    4
    Word Freezes - and creates a black screen with a white box
    Hi!
    I too recently installed the version 2011 and have had a ton of problems with freezing - including the most recent incident where my entire computer froze and the screen turned black with a small white box in the middle. I had to restart the entire machine.

    Also - why no auto-save/auto-recovery for MS word 2011? I never get the recovered version of the doc when it does freeze.

    Do you know if it is problematic for me to have both the 2008 and 2011 version of Office on my computer? that is how I have it currently set up.

  14. #14

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
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    48,793
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Also - why no auto-save/auto-recovery for MS word 2011? I never get the recovered version of the doc when it does freeze.

    Do you know if it is problematic for me to have both the 2008 and 2011 version of Office on my computer? that is how I have it currently set up.
    Where do you have your auto recovery files set to go? And did you specify a location in Office preferences? By default the auto recovery files will be sent to:

    /Users/your name/Documents/Microsoft User Data/Office 2011 AutoRecovery/

    Make sure you have auto recovery turned on.

    And no, you can have both Office 2008 and 2011 installed at the same time. Office 2011 will overwrite many of the files and settings of 2008 anyway.

  15. #15


    Member Since
    Feb 08, 2011
    Posts
    4
    you are indeed right about the autorecovery folder. Many thanks!
    I just wish that I knew this before rewriting most of my research report yesterday

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