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  1. #1
    software installation problem

    Member Since
    Jun 04, 2010
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    7
    software installation problem
    I was installing software from a disk. Everything went ok until I did the updates. At that point it wouldn't open properly so I decided to remove the software and reinstall. Upon reinstallation it couldn't install it because it said a newer version already existed. However I couldn't find the new version or the old.

  2. #2
    software installation problem
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,481
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    What Software is this both name and version?

    What Mac and what version of OSX are you running?

  3. #3
    software installation problem

    Member Since
    Jun 04, 2010
    Posts
    7
    OS X 10.5.8

    Rosetta Stone software (japanese)

  4. #4
    software installation problem

    Member Since
    Jun 04, 2010
    Posts
    7
    version 3 for rosetta stone

  5. #5
    software installation problem

    Member Since
    Jun 04, 2010
    Posts
    7
    using the macbook

  6. #6
    software installation problem

    Member Since
    Jun 04, 2010
    Posts
    7
    oh... using leopard

  7. #7
    software installation problem
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    Try downloading and installing this.

  8. #8
    software installation problem

    Member Since
    Jun 04, 2010
    Posts
    7
    to Collin BL

    the computer wouldn't let me install that

  9. #9
    software installation problem
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,481
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    I think he meant this one. That is an Update for Tiger 10.4.

    Mac OS X 10.5.8 Combo Update

    Please let me know if that URL works for you.

  10. #10
    software installation problem
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    dtravis - just did 'inspect element' and it shows 10.5.8 - why do u think it brings up the Tiger combo?

    Will try the same link again here.

    Hmm - we have a problem - wonder if my other links are corrupt as well.

    NB Seems Apple have changed their support page links.

  11. #11
    software installation problem
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,481
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Colin, not sure. Had that happen before when linking to a download at Apple.

    That is showing that same Tiger update. Strange!!!

  12. #12
    software installation problem

    Member Since
    Jun 04, 2010
    Posts
    7
    the leopard system is above the tiger system. the OS can handle the software. I deleted the software and tried to reinstall it. Upon trying to reinstall it, it says is there is a newer version of Rosetta Stone already on the computer.

    question: why would the security update work on a software installation?

  13. #13
    software installation problem
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    the leopard system is above the tiger system
    You posted above that you are using Leopard 10.5.8 - is that right?

  14. #14
    software installation problem
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,481
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    I think Colin was thinking it was an issue with 10.5.8 and reinstalling the .8 update might fix things.

    It can't hurt to try it.

    If it does not work, does Rosetta Stone have Uninstall instructions on their home page? I would go check and tell you what to delete but don't own and never worked with Rosetta Stone. They should have Uninstall info somewhere.

  15. #15
    software installation problem
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    My way of sorting the installation would be to uninstall Rosetta Stone then install the correct Combo update for your OS then reinstall the latest download of Rosettat Stone for that OS.

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