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  1. #1
    Adobe Illustrator won't open.

    Member Since
    Sep 18, 2007
    Posts
    16
    Unhappy Adobe Illustrator won't open.
    Since I installed Adobe Creative Suite CS4 Design Premium 2 days ago, Illustrator hasn't worked. Whenever I try to open it, it starts to load with the text "initializing plugins", then after a few seconds it crashes:

    "The application Adobe Illustrator CS4 quit unexpectedly.

    Mac OS X and other applications are not affected.

    Click Relaunch to launch the application again. Click Report to see more details or send a report to Apple."

    I've tried uninstalling, reinstalling, deleting .plist files, etc. but nothing, thus has, has worked.

  2. #2
    Adobe Illustrator won't open.
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    Have you the latest updates for what ever OS you are running??
    Tried to repair permissions?
    Or to do a good system cleanup try
    Oynx or my personal favourite MainMenu and that version is free.

    You could even go as far as booting from install disk and repair permissions that way ..
    But try these suggestions and if still doesnt work post back and we can give you some more input.
    But do post your specs and what OS you have

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  3. #3
    Adobe Illustrator won't open.

    Member Since
    Sep 18, 2007
    Posts
    16
    After I installed it the first time, I copied the fonts from the 3rd CD ("Content") into Font Book. I tried deleting some from the library/fonts folder, but it didn't help. Is there a simple way to reset my fonts back to the system default?

    I tried installing on a different computer, and it works fine, so I don't believe it was the disk.

    Quote Originally Posted by TattooedMac View Post
    Have you the latest updates for what ever OS you are running??
    Tried to repair permissions?
    Or to do a good system cleanup try
    Oynx or my personal favourite MainMenu and that version is free.

    You could even go as far as booting from install disk and repair permissions that way ..
    But try these suggestions and if still doesnt work post back and we can give you some more input.
    But do post your specs and what OS you have

    Cheers
    Repairing disk permissions didn't help, nor did a system cleanup using MainMenu

    Mac OS X 10.5.8 Build 9L31a
    2.8 GHz Intel Core 2 Duo
    2 GB 667 MHz DDR2 SDRAM

  4. #4
    Adobe Illustrator won't open.
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Is it possible you have some third-party plug-ins that got imported over from an earlier version?

  5. #5
    Adobe Illustrator won't open.

    Member Since
    Sep 18, 2007
    Posts
    16
    Quote Originally Posted by chas_m View Post
    Is it possible you have some third-party plug-ins that got imported over from an earlier version?
    Before installing the creative suite 2 days ago, I had only ever used the trial of Illustrator, and did not install any plug-ins. I also deleted all Adobe files & folders before re-installing, so unless something was hidden somewhere not labelled as Adobe, I don't think there's any third-party plug-ins for any adobe products.

  6. #6
    Adobe Illustrator won't open.
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    Quote Originally Posted by macocroft View Post
    Before installing the creative suite 2 days ago, I had only ever used the trial of Illustrator, and did not install any plug-ins. I also deleted all Adobe files & folders before re-installing, so unless something was hidden somewhere not labelled as Adobe, I don't think there's any third-party plug-ins for any adobe products.
    You need to dl AppCleaner and when you drag a app to it it will scan your system and trash any associated files/folders for that app.
    Might be a bit late now you have already trashed it.
    But to your specific problem the cogs are still turing ATM

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  7. #7
    Adobe Illustrator won't open.

    Member Since
    Sep 18, 2007
    Posts
    16
    Quote Originally Posted by TattooedMac View Post
    You need to dl AppCleaner and when you drag a app to it it will scan your system and trash any associated files/folders for that app.
    Might be a bit late now you have already trashed it.
    But to your specific problem the cogs are still turing ATM

    Cheers
    I tried AppCleaner; deleted Illustrator, then reinstalled, but the problem persists.

  8. #8
    Adobe Illustrator won't open.
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    At this point I'd say you'll need to call Adobe.

  9. #9
    Adobe Illustrator won't open.

    Member Since
    Sep 18, 2007
    Posts
    16
    Called Adobe, and was eventually directed to a page which told me to disable user fonts. Problem solved . Thanks everyone for your help.

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