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  1. #1
    HELP "microsoft word has encountered a problem and needs to close"

    Member Since
    Jan 05, 2010
    Posts
    2
    Exclamation HELP "microsoft word has encountered a problem and needs to close"
    I've been having a continual problem with my Mac OS X: In the last few days I've been trying to open Microsoft Word (either by opening the app or by opening word docs) and it starts to open, suddenly quits, and shows me this message:

    "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience."
    Then, I click the box where it says "recover my work and restart Microsoft Word" but the exact same thing happens. I've reported the problem, but nothing is working.

    Here's what I get when I go to more information-- (PLEASE CAN ANYONE HELP)


    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2010-01-05 22:50:36 -0500
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Version: 12.2.3.091001
    Crashed Module Name: CoreFoundation
    Crashed Module Version: unknown
    Crashed Module Offset: 0x00075354
    Blame Module Name: CoreFoundation
    Blame Module Version: unknown
    Blame Module Offset: 0x00075354
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409


    Thread 0 crashed:

    # 1 0x96963354 in .objc_class_name___NSCFSet + 0x96818414 (CoreFoundation + 0x00075354)
    # 2 0x01746423 in _McpRegisterOPImageReader + 0x000005F1 (MicrosoftComponentPlugin + 0x0015e423)
    # 3 0x017476a3 in _McpRegisterOPImageReader + 0x00001871 (MicrosoftComponentPlugin + 0x0015f6a3)



    Thread 1:

    # 1 0x950073a6 in _signgam + 0x94E60482 (libSystem.B.dylib + 0x000013a6)

    Operating System Information
    Operating System: Mac OS X 10.5.8 (Build 9L31a)
    CPU: Intel Core Duo, Number: 2, Speed: 1800 MHz
    gestaltPhysicalRAMSize err = 0, result = 2047 MB
    gestaltSystemVersion err = 0, result = 0x1058
    Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

    Microsoft Application Information:
    Error Reporting UUID: E8F7E495-33E6-4068-B05D-516090199141
    Time from launch: 0 hours, 0 minutes, 4 seconds
    Total errors on this client: 20

  2. #2
    HELP "microsoft word has encountered a problem and needs to close"
    hughvane's Avatar
    Member Since
    May 18, 2008
    Location
    Banks Peninsula, New Zealand
    Posts
    3,296
    Specs:
    MacMini 2.4, 8 Gb, OS 10.10 and 10.6; MacBook 2.4, 4 Gb, OS 10.6.8
    Trash the MS Word preference for starters. It's found at User > Library > Preferences > com.microsoft.Word.plist. Then, a) reboot your computer and b) try reopening MS Word app (not any saved docs).

    If that hasn't restored MS Word function, try the repair permissions process, preferably using Onyx http://www.titanium.free.fr/pgs2/english/download.html.

    Do you have the MS Office install disks? If so, try a reinstallation, but FIRST, you must uninstall, using the application bundled in the MS Office (Remove Office).

    Keep us posted as to progress (or otherwise).
    ABCDEFGHIJKLMNOPQRSTUVWXYZ
    Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

    I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.

  3. #3
    HELP "microsoft word has encountered a problem and needs to close"

    Member Since
    Jan 05, 2010
    Posts
    2
    I went to delete the com. as you said, but it wasn't listed in that folder. I also went to that website, but it said it was no longer available. And I do not have the install disks...

  4. #4
    HELP "microsoft word has encountered a problem and needs to close"
    hughvane's Avatar
    Member Since
    May 18, 2008
    Location
    Banks Peninsula, New Zealand
    Posts
    3,296
    Specs:
    MacMini 2.4, 8 Gb, OS 10.10 and 10.6; MacBook 2.4, 4 Gb, OS 10.6.8
    Did you at some stage try to delete MS Word? This topic has arisen before, ie. "MSW is not working as it should, therefore I'll delete it".

    Sorry about that defunct link, there was an issue with it a month or two back, I'm using a different computer at present (see my sig), and the correct one is on my eMac. Try a Google search for Onyx instead.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ
    Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

    I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.

  5. #5
    HELP "microsoft word has encountered a problem and needs to close"
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S

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