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  1. #1
    Microsoft Word quits unexpectedly

    Member Since
    Dec 03, 2009
    Posts
    1
    Microsoft Word quits unexpectedly
    When I try to open MS Word from my dock, finder, or open a specific file it quits right away and I get the error message "The application Microsoft Word quit unexpectedly."

    I've tried deleting and redownloading the program, but it hasn't worked. The error report is as follows, if that can help anyone figure out what's wrong. Please help!


    Process: Microsoft Word [292]
    Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
    Identifier: com.microsoft.Word
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [65]

    Interval Since Last Report: 2920 sec
    Crashes Since Last Report: 6
    Per-App Interval Since Last Report: 0 sec
    Per-App Crashes Since Last Report: 6

    Date/Time: 2009-12-03 17:13:47.938 -0500
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: 7C0508B1-3FAB-4F01-8B09-95454DAF21CE

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    Library not loaded: @executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
    Referenced from: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
    Reason: image not found

  2. #2
    Microsoft Word quits unexpectedly
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,216
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    When I try to open MS Word from my dock, finder, or open a specific file it quits right away and I get the error message "The application Microsoft Word quit unexpectedly."

    I've tried deleting and redownloading the program, but it hasn't worked. The error report is as follows, if that can help anyone figure out what's wrong. Please help!
    I'm not sure about your terminology above, but MS Word can not be legally downloaded from anywhere - except maybe for a trial version. Please clarify.

    Which version of Word are you referring to and what version of OS X are you running?

    Regards.

  3. #3
    Microsoft Word quits unexpectedly
    toMACsh's Avatar
    Member Since
    Jul 30, 2009
    Location
    Wisconsin
    Posts
    5,830
    Specs:
    Mac Mini Core 2 Duo
    ...and, was it functioning before? If so, have you recently downloaded/installed other software? Do you have other MS Office applications (Excel, PowerPoint, etc.) and do they work?

  4. #4
    Microsoft Word quits unexpectedly

    Member Since
    Dec 12, 2009
    Posts
    9
    I just recently started having this same problem. I recently made the switch from PC to Mac. I purchased MS Office 2008 Home & Student Edition for my new Macbook Pro, and installed it successfully. I used it maybe two or three times, and had no problems with it. However, recently I tried to access MS Word (from my dock and my desktop), and a message popped up which read "Microsoft Word quit unexpectedly."

    Also, when I clicked on excel, powerpoint, and entourage on my dock, nothing happened, but a light black question mark appeared over each of these icons.

    I'm going to drag Word and every other office application icon into the trash bin, get rid of it all, then try to reinstall. Hopefully it works.

  5. #5
    Microsoft Word quits unexpectedly
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,216
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    [QUOTE]I'm going to drag Word and every other office application icon into the trash bin, get rid of it all, then try to reinstall. Hopefully it works./QUOTE]

    You can not uninstall Office 2008 by dragging the applications to the trash. Use the uninstaller that's included with the program to remove it. Then reinstall.

    Regards.

  6. #6
    Microsoft Word quits unexpectedly

    Member Since
    Dec 12, 2009
    Posts
    9
    I reinstalled Office (which uninstalled any previously-existing versions of Office), and now it's fine.

    Quick question -- is there any feature on my macbook that allows me to view all programs in a list and choose which ones to uninstall or remove (in the same way that the "add/remove programs" function works in Windows)?

  7. #7
    Microsoft Word quits unexpectedly
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,395
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Not built into OS X at least. Your "list" of Applications is your /Applications folder.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
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  8. #8
    Microsoft Word quits unexpectedly

    Member Since
    Jan 06, 2010
    Posts
    2
    Hi, I've has a mac now for 2 days! Have got Microsoft Office Word, Entourage, Excel and P/Point but all have stopped working today. Working fine yesterday... I am a nube with Mac's, have i done something wrong? When trying to open word this comes up...

    Process: Microsoft Word [255]
    Path: /Users/andrewheard/Desktop/Microsoft Word.app/Contents/MacOS/Microsoft Word
    Identifier: com.microsoft.Word
    Version: ??? (???)
    Build Info: Unknown-91001~0
    Code Type: X86 (Native)
    Parent Process: launchd [107]

    Date/Time: 2010-01-06 14:55:08.166 +0000
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6

    Interval Since Last Report: 1384 sec
    Crashes Since Last Report: 15
    Per-App Crashes Since Last Report: 13
    Anonymous UUID: A7F2B2E6-D702-45B4-B1E6-AE21C8583949

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    Library not loaded: @executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
    Referenced from: /Users/andrewheard/Desktop/Microsoft Word.app/Contents/MacOS/Microsoft Word
    Reason: image not found



    Please can someone help, quick! I've got a dissertation to write

    Many Thanks

  9. #9
    Microsoft Word quits unexpectedly

    Member Since
    Jan 06, 2010
    Posts
    2
    I would like to add I am running it off OS X 10.6.1

  10. #10
    Microsoft Word quits unexpectedly
    toMACsh's Avatar
    Member Since
    Jul 30, 2009
    Location
    Wisconsin
    Posts
    5,830
    Specs:
    Mac Mini Core 2 Duo
    Hi. If you want to add to one of your posts, click the edit button. But, that's not the way to go if others have responded in the meantime.

    Did you try Remove Office and reinstalling from the original disc, as was suggested above?

    No one can tell you if you did something wrong, because you do not say what you did. But, I get the impression that this was not brought on by something you observed during a session on the computer, right?

  11. #11
    Microsoft Word quits unexpectedly
    SensualLettuce's Avatar
    Member Since
    Jan 07, 2010
    Posts
    10
    Specs:
    2.4 GHz Intel Core 2 Duo 2GB RAM Nvidia GT8600 256MB Mac OS X Leopard
    It has happened to me. -.-
    M$ good job.
    “Lettuce is like conversation; it must be fresh and crisp, so sparkling that you scarcely notice the bitter in it”

  12. #12
    Microsoft Word quits unexpectedly
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,395
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Quote Originally Posted by SoloAqui View Post
    Date/Time: 2010-01-06 14:55:08.166 +0000
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6
    Quote Originally Posted by SoloAqui View Post
    I would like to add I am running it off OS X 10.6.1
    Your machine is updating faster than you can keep track.

    Have you moved Word from the Office folder? I've read that moving Word from it's original install location can cause you to get this error.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
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  13. #13
    Microsoft Word quits unexpectedly

    Member Since
    Jan 09, 2010
    Posts
    2
    Hi, I'm on a macbook pro with 10.6.2 using office 2008.

    Word, along with all other apps of office unexpectedly quits when i try to open them. Even if i try to open documents. Remove office tool even unexpectedly quits too. How can I repair office or reinstall it to get it to work again, if remove office wont even open? Thanks for any input.

  14. #14
    Microsoft Word quits unexpectedly
    toMACsh's Avatar
    Member Since
    Jul 30, 2009
    Location
    Wisconsin
    Posts
    5,830
    Specs:
    Mac Mini Core 2 Duo
    To manually delete Office, you have to try to find everything related to it on your own.

    Some that I know about:
    Microsoft User Data (in Documents folder)
    Word, Excel, Powerpoint, Entourage plist files (in ~/Library/Preferences/Microsoft [also look one folder back in that path as I have some there too])

    Use Spotlight to search for others with any of the Office apps names.

  15. #15
    Microsoft Word quits unexpectedly

    Member Since
    Jan 09, 2010
    Posts
    1
    Entourage unexpectedly closes when opening "image not found" error
    Quote Originally Posted by vansmith View Post

    Have you moved Word from the Office folder? I've read that moving Word from it's original install location can cause you to get this error.
    I had that problem with Entourage when I moved it from the Office folder to my desktop. Opening it from the icon on the desktop caused the immediate shutdown and "image not found" error. Apparently that "shortcut" wasn't actually linked propoerly to the program. If I just open it from the Office folder inside the Applications folder it works fine. Give that a try.

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