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Thread: Going Legit

  1. #1
    Going Legit

    Member Since
    Oct 22, 2009
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    9
    Going Legit
    So I finally decided to do the right thing and purchase a program i've had pirated for a while (Propellerheads Reason). And upon trying to load up this new version it wont let me enter the new (valid) serial. It loads up every time with the old pirated serial.

    I've deleted every Propellerheads file off of my computer, from the applications folder to the preferences folder, application support folder.

    I contacted their support people and the only response i got was, "As long as you have uninstalled the previous version there should be no association with the old pirated license or software." They then explain that since i haven't registered my product they cant' help me more... but I don't want to register a pirated license number! That's why I haven't registered it.

    How do i get rid of whatever is on my computer that's holding onto the old license number?

  2. #2
    Going Legit
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
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    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Are you sure you zapped everything? No plist you are missing?

  3. #3
    Going Legit

    Member Since
    Oct 22, 2009
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    Quote Originally Posted by dtravis7 View Post
    Are you sure you zapped everything? No plist you are missing?
    99% sure. I went through manually and deleted anything pertaining to reason from the preferences, application support and of course applications folders. And i mean ALL of the application support folders i could find.

    Then i downloaded some program removing programs. (AppZapper etc..) And still having the same problem.

  4. #4
    Going Legit
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Maybe try reinstalling the old one and then use AppZapper or equivalent and let it remove it. Since you did it manually AppZapper might not work.

  5. #5
    Going Legit

    Member Since
    Oct 22, 2009
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    Quote Originally Posted by dtravis7 View Post
    Maybe try reinstalling the old one and then use AppZapper or equivalent and let it remove it. Since you did it manually AppZapper might not work.
    it's the same program... reinstalling it wont do anything. I obviously deleted the old version and all (i thought) associated files before i initially loaded up the new one from disk.

  6. #6
    Going Legit
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
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    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Does Reason come with an uninstaller? If it does, you need to use that.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  7. #7
    Going Legit

    Member Since
    Oct 22, 2009
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    no provided uninstaller. The more i try the more confident i am that i got every associated file off of my computer before trying to reload it.

  8. #8
    Going Legit
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Did you check the other Library, the one when you click on the main hard drive (not the one in username?

  9. #9
    Going Legit

    Member Since
    Oct 22, 2009
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    Quote Originally Posted by dtravis7 View Post
    Did you check the other Library, the one when you click on the main hard drive (not the one in username?
    yup. multiple times.

  10. #10
    Going Legit
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    There has to be something somewhere you are missing. I searched google till my eyes hurt and can not find a thing so far about uninstalling reason. I will keep looking. There is no way it can remember that wrong code unless it's saved somewhere in OSX.

    This is all they say about uninstalling! Amazing.

    Upgrading vs. New Installations
    If you are upgrading from a previous version, please note the following:
    D
    Our recommendation is that you uninstall the previous version before installing the new
    one.
    Under Windows, please use the Uninstall feature. Under Mac OS, just drag the program files to the
    Trash. Uninstalling will ensure that there is no confusion between versions and that shortcuts and
    aliases point to the right files etc.



    That will not remove the configuration files.

  11. #11
    Going Legit
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,395
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Since I can't seem to find a set of uninstall instructions, tell us what directories you have looked in (all of them). Also, let us know what version of Reason you're using.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  12. #12
    Going Legit
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Have you checked in username/library and receipts? Also SoftwareLicenses?

    And agree with Van, what version?

  13. #13
    Going Legit

    Member Since
    Oct 22, 2009
    Posts
    9
    is there a folder for SoftwareLicenses? where the heck is that!?!?

    I've obviously deleted the folder from within applications.
    then username>library>application support
    then username>library>preferences
    then HD>library>application support
    then HD>library>preferences

    then when using appzapper it pointed out the reciepts, which i thus deleted with all of the above.

    dropped into the trash and hit empty trash. Right now i'm doing all the above with the ever so slow option of "secure empty trash"

  14. #14
    Going Legit
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    SoftwareLicenses is on my system and I have a feeling it came from a Midi program I was helping a friend with called iPiano as that is the only License in that folder.

    Let us know if the secure erase solves it.

  15. #15
    Going Legit

    Member Since
    Oct 22, 2009
    Posts
    9
    secure empty trash didn't work. i'm seriously completely lost.

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