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  1. #1
    Acrobat Distill 6
    Dalton29's Avatar
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    Acrobat Distill 6
    Having trouble creating .pdf's with Distiller. All I end up with is an error log and Distiller telling me there was an "Unknown Postcript Error". I have tried making editable .pdf's through Illustrator CS using the Save As command which returns an "Unknown Error" message or causes Illustrator to crash. The only way I seem to be able to create .pdf's is to use Print then Save As Pdf. This is a VERY slow work around!
    Tried the usuals, Permissions & Preferences plus I've deleted & re-loaded Acrobat Pro.

  2. #2
    Acrobat Distill 6
    Macman's Avatar
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    that means theres a problem with an image/graphic in your doc. first, try saving as and name it something else. if not, go through any images and graphics one by one and make sure its all set up right.

  3. #3
    Acrobat Distill 6
    Dalton29's Avatar
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    Quote Originally Posted by Macman
    that means theres a problem with an image/graphic in your doc. first, try saving as and name it something else. if not, go through any images and graphics one by one and make sure its all set up right.
    Thanks for the reply.
    Unfortunatly this is happening with just about every file I try it with (I have over 100 packaging documents to convert to pdf), all of which have different graphics & images. Surely all of the images can't have problems?

  4. #4
    Acrobat Distill 6
    Macman's Avatar
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    hmm, probably not. are you using lots of .eps files? using lots of transparencies?

  5. #5
    Acrobat Distill 6
    Dalton29's Avatar
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    Mainly transparencies. I've just started going back over some older jobs, none of which will 'Distill'. Some of these files previously have been 'Distilled'.

  6. #6
    Acrobat Distill 6
    Macman's Avatar
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    transparency will definitely cause postscript errors. if you dont mind, plkease email me one of the files if possible so I can tryt some stuff. I know all about copyrights and such, so dont worry about that. is your distiller and acrobat pro up to date? what postscript level are you using? Id recommend dropping the ai file into indesign and saving as a pdf from there.

  7. #7
    Acrobat Distill 6
    Dalton29's Avatar
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    Thank you for the offer. I would send you the files but they're all a bit on the large side (20mb plus) for email. I've always made a point of keeping all my apps up to date so that shouldn't be the problem. I'm not sure what you mean by what postcript level to use?

  8. #8
    Acrobat Distill 6
    Macman's Avatar
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    if yyour using eps files(stands for encapsulated postscript saver), you have a postscript file, you have to make sure that the postscript level youre using, 1, 2, 3. then use a compatible pdf version and settings. theres most likely, if youre exporting a pdf, make sure youve flattened all your layers.

  9. #9
    Acrobat Distill 6
    Dalton29's Avatar
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    The only image files I'm using are .psd and .tif's. I've also tried flattening the layers and embedding the images, still no luck I'm afraid. I think I might have to resort to re-installing CS again.

  10. #10
    Acrobat Distill 6
    Macman's Avatar
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    no, wait. Ive got it. I recreated the situation on another account, so heres what you do. delete illustrator cs's preferences. theyre in :
    mac hd>users>your username>library>preferences>adobe illustrator cs, delete that folder.

  11. #11
    Acrobat Distill 6
    Dalton29's Avatar
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    First of all, thank you for the time you have taken to help me with this, its very much appreciated. I think I've found one of the problems. After completely removing and re-installing Creative Suite I was still getting the same problems. By process of elimination it seems that a font may be corrupt as it will 'Save As' a .pdf in Illustrator when this typeface is converted to outline. It still won't run through Distiller though.

  12. #12
    Acrobat Distill 6
    Macman's Avatar
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    Quote Originally Posted by Dalton29
    First of all, thank you for the time you have taken to help me with this, its very much appreciated. I think I've found one of the problems. After completely removing and re-installing Creative Suite I was still getting the same problems. By process of elimination it seems that a font may be corrupt as it will 'Save As' a .pdf in Illustrator when this typeface is converted to outline. It still won't run through Distiller though.
    cool. but you dont need to distill pdf's made in illustrator or indesign, so its ok.
    what kind of font management are you using? if you have more than about 100 to 150 fonts, you need something more than font book, use suitcase x1.

  13. #13
    Acrobat Distill 6
    Dalton29's Avatar
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    Nailed It! It turned out not to be a corrupt font but a setting I was using. I had a 'Multiply' transparency blend effect on the drop shadows I was using on the text. Changed it back to normal and it pdf's fine. Doesn't quite give the results I was after but at least it works. Thank you again for the help.

    Tim.

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