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  1. #1

    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    685
    Specs:
    iMac "Core i5" 3.1 21.5-Inch | 8 GB ram | 10.12.3
    playing itunes music purchased on an account I no longer have password for
    seems I had 2 apple IDs at some point. the old ID I stopped using many years ago. but I still have some music I bought under that apple ID. I'm unable to play that music now without a password which I no longer know. any way I can get it to play this music again? I don't have the old password nor do I have that email anymore.

  2. #2

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    24,094
    Specs:
    iMac, i7 4GHz, 32GB memory, 1TB Flash Storage, OS X.12.6.
    Sounds like you changed your email address and set up a new account rather than using the normal channel.

    You should be able to go into iTunes and advise of the problem to get your purchased music back. Start on the Get Started at the bottom of the page:-


    https://support.apple.com/en-au/HT204071
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    52,682
    Specs:
    Late 2013 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, Sierra
    The old account still belongs to you whether or not you use that email address. There was lots of confusion (blame Apple for this) when Apple began assigning or asking folks to create an Apple ID. Many folks at the time were using me.com or mac.com as their email address and were not aware that they could also assign that as their Apple ID account. It could no longer be used for email but was still good as an Apple ID.

    Get in touch with Apple and ask them how you can restore the password or change it for that old acccount. If nothing works or Apple refuses, then you're out of luck and will have to purchase the music again.

  4. #4

    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    685
    Specs:
    iMac "Core i5" 3.1 21.5-Inch | 8 GB ram | 10.12.3
    I sent apple an email, see if they can help.

  5. #5

    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    685
    Specs:
    iMac "Core i5" 3.1 21.5-Inch | 8 GB ram | 10.12.3
    how would that let me play songs I bought years ago with another apple ID?

  6. #6

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    24,094
    Specs:
    iMac, i7 4GHz, 32GB memory, 1TB Flash Storage, OS X.12.6.
    Give Spotify etc a big miss macgig.

    The more of these 'utilities', for want of a nicer word, you run the more problems you can anticipate. OS X does not need all these 'crutches' to perform beautifully.


    https://community.spotify.com/t5/Des...X/td-p/1218079
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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