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Thread: Have a little bit of an issue with my new Macbook

  1. #1


    Member Since
    Feb 20, 2018
    Posts
    33
    Have a little bit of an issue with my new Macbook
    I just got a new MacBook Pro and I went right into editing some videos I had been working on.

    Just a few minutes ago I was going at a video in Hitfilm Pro and the screen went all funky, then gray, then the track pad didnít work, and it finally shut down and restarted.

    This is like the 3rd time it has happened in about a week or so.

    I donít recall stuff like this happening with my older MacBook. I bought this one (15Ē with touch bar) because I needed something with a little more juice and better graphics card...my old one was very basic.

    Has anybody had this happen? Overheating maybe? If so, why?

    It only occurs when Iím editing. And, to my knowledge, itís not exactly stressed out or over worked. Again, my old 13Ē didnít do this.

    Itís brand new. And this is worrying me.

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
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    10,634
    A couple of things, you have 14 calendar days from the date of purchase to return your MBP for a full refund and you have the 1 year AppleCare coverage for issues. Assuming you have caused it no damage (like dropping it, spilling liquids on it) then your first option (depending on how much work you think it is) is to just blindly return the MBP, get the full refund and then apply that to a totally new machine and go from there.

    The second option is to make an Genius Bar appointment, take the MBP and start doing the editing and show the issue to them and have them look at it. They will look into it under the AppleCare warranty and if things are broken, they will potentially replace.

    But if you are within the 14 day period, you are STRONGLY recommended to just return and get a new machine and immediately do the same kind of work to ensure that it behaves properly.
    --
    Regards
    ...Ashwin


  3. #3


    Member Since
    Feb 20, 2018
    Posts
    33
    Ok, thanks.
    I was hoping I wouldnít have to return this, but I was able to contact B&H. I will be doing an exchange.

  4. #4

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
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    10,634
    I was quoting the return policy assuming you purchased from Apple (either online or in-store). For anyone else (even authorized resellers of Apple), the return policy will vary.

    In general, if you are having these kinds of issues that quickly after purchase, you likely got a lemon and should exchange as quick as you can. Otherwise, you end up in the warranty period whereby a lot of times the replacement is a refurbished machine and not new after they've sent it off for diagnosing for some unknown period of time. You don't want to deal with all that on a new machine.
    --
    Regards
    ...Ashwin


  5. #5


    Member Since
    Feb 20, 2018
    Posts
    33
    Right on. The B&H Guy just asked what the issue was and asked if I wanted a replacement. I said yes. He didnít ask if I drop dead or anything like thatÖ Even though I didnít. He just emailed me the return shipping label. Guy just asked what the issue was and asked if I wanted a replacement. I said yes. He didnít ask if I drop dead or anything like thatÖ Even though I didnít. He just emailed me the return shipping label.

    So hopefully this works out

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