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  1. #1


    Member Since
    Jun 12, 2018
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    5
    upgrading OS > El Capitan
    I have a refurbished Imac mid 2011. and get a message that "UPdate unavailable with this apple ID" I bought it from apple refurbished?
    any suggestions
    Larry451

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
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    MA
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    10,558
    Specs:
    27" i7 iMac, 15" Macbook Pro TB, 13" Macbook Air, iPhone 6S, iPod Nano 7th Gen
    When you purchase the iMac it should have come with whatever was appropriate in the 2011 timespan. Have you upgraded that version of OS X to a newer version? If so, you should be able to continue to get upgrades up to High Sierra which will be the last version that you will be able to use on that machine.

    macOS Mojave requires iMac that are from 2012 onward.

    The issue you are facing is traditionally with apps that was refunded or something, this is not associated with OS upgrades which can't be returned.
    --
    Regards
    ...Ashwin


  3. #3

    IWT's Avatar
    Member Since
    Jan 23, 2009
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    Born in Scotland, Worked in Scotland then England, Now live in Wales
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    4,157
    Specs:
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS Sierra 10.12.6
    Hi Larry and a warm welcome to Mac-Forums.

    Normally, with this situation, I would have suggested that the previous owner had not properly cleared their Mac before selling and that their Apple ID was still associated with that Mac - rather than yours.

    But, you say you got this direct from Apple, refurbished. In that case, I have to ask you you a few questions, sorry.

    What Operating System was on the Mac when you got it? Your header suggests you are trying to upgrade to El Capitan. Is that correct? Either way, you clearly got this Mac some considerable time ago. Date of purchase was 2011; may I assume that your own Apple ID has worked fine up till now???

    Nice to know your Mac's specs too.

    Sorry to pester you like this, but your question doesn't make sense unless we know these details.

    Please post back.

    Ian
    Ian

  4. #4

    ferrarr's Avatar
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    May 21, 2012
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    Pawtucket, RI, USA
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    Specs:
    L2014 Mac mini macOS 10.13, iPhone 8+ iOS 11, iPad Pro 1 12.9" iOS 11,  Pencil 1
    If El Capitan is installed on your iMac, then you should be able to go right to High Sierra.

    You may want to sign out of the macOS App Store, then sign back in.

    When you open the App Store app, select the "Featured" section in the right sidebar, and select macOS High Sierra. Can you download from the macOS 10.13.5 High Sierra page that opens?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  5. #5


    Member Since
    Jun 12, 2018
    Posts
    5
    Hi,
    I have installed 10 11 6 + 3.4 GHZ + i7 +16GB I bought it from apple refurbished about 4 yrs ago and have been able to upgrade up until today.
    will try a direct download
    thanks again
    Larry451

  6. #6


    Member Since
    Jun 12, 2018
    Posts
    5
    thank you both, installed high sierra manually.
    not sure if this is off topic "now" photoshop CC 2018 crashes when I use nik software which wasn't happening before the OS upgrade. I wish adobe and mac would play together for a change
    regards
    Larry.

  7. #7

    Raz0rEdge's Avatar
    Member Since
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    Specs:
    27" i7 iMac, 15" Macbook Pro TB, 13" Macbook Air, iPhone 6S, iPod Nano 7th Gen
    I imagine that Photoshop is compatible with High Sierra, you should make sure that everything else (nik software?) is as well.
    --
    Regards
    ...Ashwin


  8. #8


    Member Since
    Jun 12, 2018
    Posts
    5
    Quote Originally Posted by Raz0rEdge View Post
    I imagine that Photoshop is compatible with High Sierra, you should make sure that everything else (nik software?) is as well.
    I'm going to try re-installing Nik software which has been bought by DX0 maybe that is the issue
    thanks again
    Larry.

  9. #9

    ferrarr's Avatar
    Member Since
    May 21, 2012
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    Specs:
    L2014 Mac mini macOS 10.13, iPhone 8+ iOS 11, iPad Pro 1 12.9" iOS 11,  Pencil 1
    See if there is an update for the NIK software (NIKON?)?

    What do you need to do with the NIK software? Maybe another software would work better?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  10. #10


    Member Since
    Jun 12, 2018
    Posts
    5
    Quote Originally Posted by ferrarr View Post
    See if there is an update for the NIK software (NIKON?)?

    What do you need to do with the NIK software? Maybe another software would work better?
    HI NIK software is like photoshop for images... I've been using it as well as lightroom + photoshop + nik (was google) now DX0
    I have been a professional photographer for many years starting with film and now with digital nikon 800e + zeiss lenses. just a little background
    so I print to a 24" epson ...
    I use nik software as part of my "post" to get a final print. like any tool I like the way it functions
    regards
    Larry.

  11. #11

    ferrarr's Avatar
    Member Since
    May 21, 2012
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    Pawtucket, RI, USA
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    4,295
    Specs:
    L2014 Mac mini macOS 10.13, iPhone 8+ iOS 11, iPad Pro 1 12.9" iOS 11,  Pencil 1
    Oh, ok, I thought the nik, was for Nikon. Thanks.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

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