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  1. #16

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
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    What am I doing wrong here..!!!!!

    Give your Apple Customer Support folks a call to help you around some of their strange loops and conditions and provide a solution for you.

    I have no idea as to why or what "a 'rescue' email address" is or for. Another Apple quirk or strangeness perhaps???




    - Patrick
    ======

  2. #17

    Slydude's Avatar
    Member Since
    Nov 15, 2009
    Location
    North Louisiana, USA
    Posts
    12,879
    Specs:
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone 8+, 2015 iMac 16 GB 10.13 beta
    I think that Apple is using the idea of rescue email addresses in the same way that some other companies use them. If you contact them for things like password changes the rescue address is another point of contact if you cannot, for whatever reason, access your primary email account. In theory things like password reset instructions, verification codes, etc. can be sent to that second address with reasonable certainty that it is, in fact, you requesting the change.

  3. #18


    Member Since
    May 15, 2018
    Posts
    11
    Specs:
    Mac Book Pro 7.1 (2009)
    Thanks I have sent the details of my problem to Apple Feedback and got a thank you etc..

    So lets see.. Thanks to all..

  4. #19

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
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    Quote Originally Posted by C-E-B View Post
    Thanks I have sent the details of my problem to Apple Feedback and got a thank you etc..

    So lets see.. Thanks to all..

    Don't forget to let us know how you made out in the end.




    - Patrick
    ======

  5. #20


    Member Since
    May 15, 2018
    Posts
    11
    Specs:
    Mac Book Pro 7.1 (2009)
    Quote Originally Posted by pm-r View Post
    Don't forget to let us know how you made out in the end.

    - Patrick
    ======
    No reply yet from Apple feedback.. re-tried getting El Capitain from your link.. which opens and I sign in to App Store but it does not allow me to download.. Until I complete the 'apparently' 'optional' (three question) security enhancement.. which always responds..
    [The rescue email address specified is already in use.] and that's it no matter what email I use..

    Happy to pay the postage and inconvenience if anyone could get both El Capitan and Sierra on a CD and post it to me..(Australia)..

  6. #21

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, USA
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    4,158
    Specs:
    L2014 Mac mini macOS 10.13, iPhone 8+ iOS 11, iPad Pro 1 12.9" iOS 11,  Pencil 1
    Have you looked in the App Store, under the Purchased page, to see if El Capitan is listed there?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  7. #22

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    8,513
    Happy to pay the postage and inconvenience if anyone could get both El Capitan and Sierra on a CD and post it to me..(Australia)..

    It's sounding like you might need some help at an Apple store or at least a call to their Customer Support Dep't. to get things sorted out.

    I'd try the latter first.




    - Patrick
    ======

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