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  1. #1

    remltr's Avatar
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    Rebuilt mail inbox on pop server - old emails are gone
    I posted this on the Apple Discussions board and have not received any responses.

    FYI: I updated to OS High Sierra on the 30th of March or so on Mac Mini. I see a V3 folder prior to that and a V5 folder since then in my Time Machine Backups.

    Been trying to resolve this via restoring from a time machine backup.

    I have three mailboxes in Apple Mail inbox. For the sake of simplicity I will call them A, B and C. The emails that I am trying to recover are from C. The emails when they come in are sent to a smart mailbox. C's smart mail box was the box that I ran the rebuild on. This email is on a pop server, so no way to re-download them from the server.

    The process I have tried is to open Mail, select the C smart mailbox and then under file select import mailboxes and then select mbox format. Then I enter time machine, which generates an image of 32,397 emails when it is finally compiled. When I hit restore I end up with 64 messages in the C inbox and the smart mailbox contains no emails.

    If I do the same process as above but select the C inbox, not the smart mailbox. The time machine generates 4,101 emails which is the total of the current emails in inbox A, B and C.

    It does not seem to matter which date in time machine that I select, I end up with the same results.

    I am not sure what to do at this point other than attempt to place the C mailbox from time machine somewhere other than in the library folder. The time machine version of mailbox C shows a size of 6.5 gb + (so it should contain many more than 64 emails).

    What step am I missing here? Or are the emails that I thought were being backed up from the smart mailbox not really being backed up and they don't exist?

    Thank you for any help that can be provided.

  2. #2

    chscag's Avatar
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    The process I have tried is to open Mail, select the C smart mailbox and then under file select import mailboxes and then select mbox format. Then I enter time machine, which generates an image of 32,397 emails when it is finally compiled. When I hit restore I end up with 64 messages in the C inbox and the smart mailbox contains no emails.
    Long time member. I'm surprised you remembered your user name and password.

    Restoring email from Time Machine is always involved and sometimes requires a bit of wizardry. You're going about it in the right way but I think it might be better to let Time Machine restore everything to all your mailboxes at once rather than limit it to the smart box. Also, I'm not sure it's necessary to import the mailboxes and select mbox format. It shouldn't matter if Time Machine has images of all your mailboxes and backups were in fact made of them.

  3. #3

    remltr's Avatar
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    Quote Originally Posted by chscag View Post
    Long time member. I'm surprised you remembered your user name and password.

    Restoring email from Time Machine is always involved and sometimes requires a bit of wizardry. You're going about it in the right way but I think it might be better to let Time Machine restore everything to all your mailboxes at once rather than limit it to the smart box. Also, I'm not sure it's necessary to import the mailboxes and select mbox format. It shouldn't matter if Time Machine has images of all your mailboxes and backups were in fact made of them.
    Long time member- I just noticed that I have been a member for 14 years. Obviously don't post much though. Remembering the user name and password was not a problem. Just select I forgot and takes it from there and then plug that into 1password for future use.

    My rebuild happened on Friday after that days backup occurred, so my intent is to use the Thursday TM backup. A days worth of email is not worth worrying about.

    So do you recommend that I just highlight the mail folder in the library and then enter time machine?

  4. #4

    chscag's Avatar
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    No, but go ahead and open your Mail client first and then enter Time Machine. You should then be able to restore everything that way.

  5. #5

    remltr's Avatar
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    Quote Originally Posted by chscag View Post
    No, but go ahead and open your Mail client first and then enter Time Machine. You should then be able to restore everything that way.
    Well that worked. The simple approach is usually the correct one. Thank you for your advice.

    Now maybe you can also help me with the reason I got myself into this mess in the first place.

    When replying to one particular sender and only this sender from mailbox C the reply from address is the account on mailbox A. All other emails reply from the correct account. While I can change the reply from address, it is a pain as I have frequent daily emails from this sender.

    I thought rebuild might solve the issue. Little did I know.

    And the issue still exists.

    Any ideas?

    Thank you once again for your help on the original issue.

    EDIT: This started happening after upgrading to High Sierra a couple weeks ago. Prior to that it was replying from the correct account.
    Last edited by remltr; 04-15-2018 at 07:50 PM.

  6. #6

    ferrarr's Avatar
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    You should be able to fix that by going into Mail > Preferences, then select the "Accounts" tab/page. Once there, select the account in question and then select "Server Settings". On that page, make sure the correct account server is being used.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  7. #7

    remltr's Avatar
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    Quote Originally Posted by ferrarr View Post
    You should be able to fix that by going into Mail > Preferences, then select the "Accounts" tab/page. Once there, select the account in question and then select "Server Settings". On that page, make sure the correct account server is being used.
    All settings are correct. I just wonder if it is something within the emails coming from the sender. Just not sure what that could be though.

  8. #8

    MacInWin's Avatar
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    Could it be that the sender has your email from a different account, is sending to there and when you reply, the reply is crafted from the address to which the sender sent the original? I have that happen every once in a while.
    Jake
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