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  1. #1


    Member Since
    Sep 22, 2016
    Posts
    5
    Missing unread mail count in dock
    The unread mail count in the doc only appears when the mail app is open. Upon closing the count disappears. Any suggestions to fix? I am running Sierra 10.12.6

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
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    9,938
    Specs:
    27" i7 iMac, 15" Macbook Pro TB, 13" Macbook Air, iPhone 6S, iPod Nano 7th Gen
    Welcome to Mac-Forums..

    This is with the Apple Mail client? Which email service are you using? I use Spark as my mail client and tested with my Gmail account while Spark wasn't running but in my Dock. I have notifications enabled and when I sent myself an email from the web, I got the notification as well as the single count on the Spark Dock icon..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  3. #3
    MacInWin
    Guest
    Welcome to the forum.

    In Mail/Preferences/General is the "Dock unread count" option set to either Inbox only or All Mailboxes? Both should show counts, but if you have something odd chosen there, that may be what is going on.

  4. #4


    Member Since
    Sep 22, 2016
    Posts
    5
    I don't know my Apple mail client. Might be AT&T. Need to know how to determine. I have "Dock unread count" set to All Mailboxes so nothing odd there. Tried "Inbox only" too with same results.

  5. #5

    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
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    3,464
    Specs:
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS Sierra 10.12.6
    I don't know my Apple mail client. Might be AT&T.
    No. AT&T is your Internet Service Provider and, presumably, your email provider.

    Your Mail Client is Apple. In other words, you are using "Mail" which is the application native to Apple.

    At least that is what you said in your first post:
    The unread mail count in the doc only appears when the mail app is open
    Ian
    Ian

  6. #6


    Member Since
    Sep 22, 2016
    Posts
    5
    Thanks IWT for the clarification. You are correct I am using the Apple Mail app.

  7. #7


    Member Since
    Sep 22, 2016
    Posts
    5
    Update - If I quit Mail I loose dock count but if I just close with red button count remains. Doesn't happen this way with reminders as that app always shows reminders due whether the app is open or not. Seems like both apps should behave the same! Any insights?

  8. #8
    MacInWin
    Guest
    Well, there are two different actions there. The Mail Red button does NOT shut down the application, just pushes it into the background. You can tell that it's still running because on the Dock you will see a little dot below the icon for Mail, showing it is still running. But if you truly quit it via the menu, the dot goes away and the app is NOT running anywhere. With reminders, the app actually closes with the red button (the dot goes away), but because reminders is a "reminder" system, there is a background task running that watches the clock to alert you to any date/time you have set for a reminder. With Mail, you don't need a "reminder" at a time or date, so it doesn't have any background task running when you quit it.

    I don't think there is any reason for the two apps to behave the same in this circumstance. One has a background process to watch the clock, the other does not. One needs to watch the clock, the other does not.

    So, I guess the suggestion is to not quit Mail. There really isn't any need to do that, it runs quite nicely in the background and the alert works perfectly.

  9. #9


    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    7,054
    The unread mail count in the doc only appears when the mail app is open. Upon closing the count disappears. Any suggestions to fix?

    FWIW, I don't think there's anything to fix as that's how it works with the Mail.app on all our Macs. (Mavericks to El Capitan)

    The red tab for the number of unread email count disappears if and when Mail.app in not running.

    And if I dare say so, not exactly a consistent OS X "feature" Apple. My not-running Messages.app is showing a red tab with a number for some messages I haven't read or acknowledged yet or opened Messages.app. etc.




    - Patrick
    ======

  10. #10
    MacInWin
    Guest
    I think the "consistency" of the way things work is that of the three applications (Mail, Messages, and Reminders) Messages and Reminders are designed to notify the user immediately of something happening--a reminder set for a time or place has triggered, a message has come in, whereas Mail is not so "urgent" in that if you don't see the email for a while, that's OK. So Messages has a daemon process running to receive messages and that daemon increments the counter and Reminders has a daemon running watching the date/time and location for any reminders you have set for a date or time or location. So, even though the presentation part of the application isn't running for Messages and Reminder, the daemons are. But not for Mail. It's running or not, you get your mail when you do cause it to run and you don't get mail when it's not running.

  11. #11


    Member Since
    Sep 22, 2016
    Posts
    5
    Great info from you fellow members. I'm with pm-r re consistency of apps. I consider issue closed. Thanks Members!

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