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Thread: ID Touch

  1. #1
    ID Touch

    Member Since
    Feb 12, 2010
    Posts
    48
    ID Touch
    I bought two month ago a brand new iPhome 5S.

    since last week, im having problem with the id touch.
    its doesnt recognize my finger.
    I deleted the finger print and make new one but it steel make me problem.
    only sometimes its recognize my finger after few times.
    but most of the times, i put my finger and it shows me try again.

    Why?
    What should I do?

    thx.

  2. #2
    ID Touch
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
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    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Hello - now I do not have an iPhone (son & his wife have the newest ones and have used the fingerprint feature successfully), but there have been reports of problems w/ the technology - check this Forbes Discussion from October of last year - good luck! Dave

  3. #3
    ID Touch
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
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    8,189
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Do you have your iPhone 5S in any sort of case that might interfere with the fingerprint ID? If it begins to consistently fail, you should take it to your nearest Apple Store and have them look at it and help you resolve it. You are well within the first year of warranty and they might deem replacement is the best course of action for you..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  4. #4
    ID Touch

    Member Since
    Feb 12, 2010
    Posts
    48
    no I dont have any sort of cases....

    If it wont work I will take it to the store..

    There is anyhthing else you suggest?

  5. #5
    ID Touch
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
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    8,189
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    It's a feature built into the phone and entirely out of the end user control. So it either works consistently or not. If you have a case or anything else blocking the sensor, then you can do something about it. But if that isn't the case here, then you really have not many things to do other than hopefully get it replaced by the Apple store..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  6. #6
    ID Touch
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
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    31,502
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    FWIW...I think sometimes if you have really dry skin (dry fingertips) this can affect the "quality" of the fingertip recognition. I'm not just talking with electronic items…but other "touch" items as well…such as light switches, dimmer switches, etc.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  7. #7
    ID Touch

    Member Since
    Feb 12, 2010
    Posts
    48
    It still doesnt work!!!

    Someone else?

  8. #8
    ID Touch
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,189
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Is there an Apple store near you? If so, visit them.
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  9. #9
    ID Touch
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,284
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    The fingerprint identifier in the new 5s has been problematic for lots of folks. Macworld magazine did an article on it in their last issue. Even the editors had problems with it. As a matter of fact, many folks have totally given up on using it and have simply gone back to using the PIN number instead. Maybe it'll work better in the iPhone 6.

  10. #10
    ID Touch

    Member Since
    Feb 12, 2010
    Posts
    48
    Someone can plese help me?

  11. #11
    ID Touch
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,189
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Did you take it to an Apple store?? Not sure what else we can tell you..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  12. #12
    ID Touch
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Have you upgraded to iOS 7.1, which specifically mentions a solution for this issue?

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