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  1. #1
    iphone camera not working?

    Member Since
    Jul 23, 2009
    Posts
    40
    iphone camera not working?
    I had an issue a week ago where when I'd try to take a photo it would freeze and sometimes turn black. About two days later the camera stopped working all together. It would just show a black screen. Any apps that would use the camera also showed a black screen.

    I have an iphone 5 and it's only about 3 months old. I did a bit of googling and it told me to reset the iphone and not install a backup because it was a hardware issue and the backup would just reinstall the hardware issue.

    I just did the reset and the camera is still not working.

    Is there anyway to fix this?

  2. #2
    iphone camera not working?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Your iPhone 5 should still be under warranty. Return it to Apple or from where you purchased it and ask for a new unit. If the camera is defective there's no way for you to repair it anyway. Make sure you backup all your music, videos, and apps before returning the phone.

  3. #3
    iphone camera not working?

    Member Since
    Jul 23, 2009
    Posts
    40
    Quote Originally Posted by chscag View Post
    Your iPhone 5 should still be under warranty. Return it to Apple or from where you purchased it and ask for a new unit. If the camera is defective there's no way for you to repair it anyway. Make sure you backup all your music, videos, and apps before returning the phone.
    If I purchased it from tmobile can I go to apple and get a new one?

  4. #4
    iphone camera not working?
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,206
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    You have a 1 year warranty from Apple as long as it was purchased from an authorized Apple reseller - which t-mobile is.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5
    iphone camera not working?

    Member Since
    Jul 23, 2009
    Posts
    40
    Would you guys recommend going to apple or a tmobile store?

  6. #6
    iphone camera not working?
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,184
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    You can try the T-Mobile store but you might have better luck with the Apple store since they have to adhere to the warranty. T-Mobile might have you send the phone someplace else to have it be confirmed not working before they give you a new phone or what have you..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  7. #7
    iphone camera not working?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I'm a T-Mobile subscriber and have returned defective phones to them on several occasions and they have always made it good. Since it's probably more convenient to return it to a T-Mobile store, that's what I would do.

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