The sounds associated with my ringtone and text messages are not working. I've checked the volume and it is the whole way up, but the only way I know when I am getting a call or a text is that the vibrate feature is working.

I have played with the volume level, turned the phone off and back on, reset the phone and nothing seems to be working.

Has anyone else experienced this? Does anyone know what could be causing this and how I can fix it?

Appreciate any help and advice.

TIA!