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  1. #1
    Getting out of retore mode

    Member Since
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    Intel iMac 10.6.2
    Getting out of retore mode
    I updated my iPhone system software as suggested by iTunes, file downloaded, prepared iPhone for installation, then error 21 and the phone is stuck in restore.
    Any ideas?

  2. #2
    Getting out of retore mode
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
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    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    Welcome to the Forum. Try shutting it down and then restarting - that often sorts things.

  3. #3
    Getting out of retore mode

    Member Since
    Mar 27, 2010
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    Specs:
    Intel iMac 10.6.2
    Hi Colin
    I've tried the recommended stuff like restart, I'm beginning to think the problem may lay with the appropriate ports not being open, but I can't find a resolution to this in the help menus. I found a reference to 'server administration' but can't find it.

  4. #4
    Getting out of retore mode
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
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    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    But if you can download Apps from App store i would have thought the necessary ports were open.
    No help now i guess but doing a back up of iPhone with it connected is done thru iTunes;


    Click for full size

    perhaps do this once get it sorted.

    You could try 'reset warnings' if all else fails

    Just checked and mine automatically does a back up when the iPhone is connected but that may be because i have done an initial one and it is only updating what is there.

  5. #5
    Getting out of retore mode

    Member Since
    Mar 27, 2010
    Location
    Sydney Australia
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    Specs:
    Intel iMac 10.6.2
    Hi Collin
    Well the phone has been backed up a number of times when I've plugged it in for syncing, and I've downloaded a few apps, but only through the phone, not via iTunes on the iMac. You've answered another question of mine in the OSX section about ports, here's what the error report says:

    Open the proper ports and allow access to Apple servers
    During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:

    * Port 80
    * Port 443
    * phobos.apple.com, albert.apple.com, gs.apple.com

    If you see "Error 9807", you must open access to the following VeriSign servers:

    * evintl-ocsp.verisign.com
    * evsecure-ocsp.verisign.com

  6. #6
    Getting out of retore mode
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    Perhaps you are going to have to have a chat to verisign.com

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