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Thread: iPad 2018 issue found

  1. #16

    pm-r's Avatar
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    It's a consumer right to return a faulty product and get a refund or a replacement.


    That actually may depend on your "consumer rights" and where you live. Not all countries or companies have the same policy.

    Just thought I'd mention the fact.




    - Patrick
    ======

  2. #17

    chscag's Avatar
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    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    Patrick is correct. The right to return a defective item depends on where you live and the length of time you owned the product.

    By the way, new iPads for 2018 I believe will be the Pro models. Rumor has it that the new Pro models will come with Face ID, no headphone jack, and a thinner bezel. Display size may be the same but will appear larger due to the thinner bezel.

  3. #18


    Member Since
    Jul 30, 2018
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    Unhappy iPad issue follow-up
    Hey guys. It's Emily again. This is a follow-up to this thread: http://www.mac-forums.com/ipad-hardw...sue-found.html

    First of all thanks for all your suggestions and replies in the original thread. Probably should have made it clear in the first place itself that, I didn't purchase the iPad from an Apple Store. So obviously the replacement/refund process will be complicated since it's from a reseller.

    When I approached the reseller, they asked me to get a diagnostic report from Apple and then approach them back for an exchange/refund if anything problematic as I experienced is mentioned in the report and they did warn me that the whole process can take up to 15 days from the Apple's side.

    When I consulted some of my friends regarding this, they said, most likely Apple's gonna take about a week just to tell me that the device is perfectly alright. I feel helpless now. At least if I had something like a portable thermal imaging camera thingy to prove my point it would have been a lot easier. I won't ever repeat the mistake of not purchasing the device online from the Apple store for a simple & quick refund process. What do you guys say? I gotta live with this faulty device?
    ipad_heating_O7vxOO.jpg

  4. #19

    badshoehabit's Avatar
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    Aug 02, 2011
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    Your Mac's Specs
    MBP Retina late 2015 15.4" 16GB 2.5 GHz OS High Sierra; iPhone 7 128gb; iPad Mini 2, 32gb
    The retailer seems to be doing the right thing. Buying direct from Apple won't guarantee an immediate refund/exchange as they will always want to examine the device. It's common in the UK for Apple products to be sold in places other than the Apple Store. I bought both my iPhone and iPad from John Lewis who give a 2-year warranty as standard which saves buying Apple Care.
    Sue

    If the shoe fits, buy it in every colour.

  5. #20

    chscag's Avatar
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    Jan 23, 2008
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    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    @emily:

    Thanks for following up on your original post. We combined your threads together here. Always post back to the original thread when the subject is the same. Thanks.

  6. #21

    pm-r's Avatar
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    It's a consumer right to return a faulty product and get a refund or a replacement.

    Not really. See post #16 and #17 here:
    http://www.mac-forums.com/ipad-hardw...t=#post1797296

    Just to clarify for some readers…




    - Patrick
    ======

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