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  1. #1
    Firmware 7.1.2 killed my Ipad3

    Member Since
    Jul 07, 2014
    Posts
    4
    Firmware 7.1.2 killed my Ipad3
    Hi guys,

    My ipad was working 100%.

    I just downloaded the latest firmware, 3/4s of the way threw the install it freezes and crashes.

    It then tells me to connect to ITunes, ITunes tells me Error (01) cannot restore.

    I take it in to an Apple store who tells me the same thing; yep its broke you're SOL.. Want another $900.00 dollar ipad? (No... I'm a college student who already gave you every penny for this one.. why is it broke?)

    Has anyone else had this problem? or know how to fix it?

    This is my only device, I used it for communication and classwork; replacing it is not feasible.

    Thanks!

  2. #2
    Firmware 7.1.2 killed my Ipad3
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,247
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    If the genius at the Apple store says it can't be repaired, they should have offered you a refurbished iPad 3 at a modest cost. (If any were available.) You would have had to turn in your broken one.

    I updated my iPad 3 to iOS 7.1.2 without any difficulty. By the way, that's not a firmware update, it's an iOS (operating system) update. There's no way the iOS update broke your iPad, the fact that it broke was very likely coincidental.

  3. #3
    Firmware 7.1.2 killed my Ipad3

    Member Since
    Jul 07, 2014
    Posts
    4
    That I've never had a problem with it and it chose to blow up right in the middle of the IOS update is very coincidental... He suggested a replacement for $400. I did not think that was modest, for a problem I did not cause.

  4. #4
    Firmware 7.1.2 killed my Ipad3
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
    Posts
    2,542
    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Quote Originally Posted by chscag View Post
    If the genius at the Apple store says it can't be repaired, they should have offered you a refurbished iPad 3 at a modest cost. (If any were available.) You would have had to turn in your broken one.

    I updated my iPad 3 to iOS 7.1.2 without any difficulty. By the way, that's not a firmware update, it's an iOS (operating system) update. There's no way the iOS update broke your iPad, the fact that it broke was very likely coincidental.
    Hi Chscag - I just updated my iPad 2 & wife's iPad Mini and noticed that a message appeared briefly stating a 'Firmware' update, so not sure if this newest offering was just for iOS software - likely is unimportant for the OP's problem.

    Just wondering if there is a way to get back to factory settings on an iPad that has had the problem described (despite the advise given by the geniuses) - i.e. could an attempt to go into DFU (Device Firmware Upgrade) mode help? A nice description HERE from the iPad Forums - now I've never had to go this far but wondering what the experience of others may be? Dave

  5. #5
    Firmware 7.1.2 killed my Ipad3
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,247
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I would have thought the genius at the Apple store would have tried DFU mode. If he didn't, he wasn't much of a genius. His iPad 3 likely had hardware failure but it's always possible that DFU mode could have restored it if in fact it wasn't tried and it wasn't the hardware itself.

  6. #6
    Firmware 7.1.2 killed my Ipad3

    Member Since
    Jul 07, 2014
    Posts
    4
    All they did was try to restore it from two different computers and then tried to sell me a new Ipad for $900.

  7. #7
    Firmware 7.1.2 killed my Ipad3
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
    Posts
    2,542
    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Quote Originally Posted by PorschesAnd1911 View Post
    All they did was try to restore it from two different computers and then tried to sell me a new Ipad for $900.
    Hi - well not sure what the 'geniuses' tried, but take a look at the link provided in my post - won't hurt to give it a try but no guarantee - good luck! Dave

  8. #8
    Firmware 7.1.2 killed my Ipad3
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,247
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    In that case, read through the link that RadDave provided above and try using the DFU mode with your Mac at home. If it works, your iPad will boot back up and revert back to factory mode. You can either try the upgrade again or use it the way it is. Let us know if it works.

  9. #9
    Firmware 7.1.2 killed my Ipad3
    bboggess's Avatar
    Member Since
    Nov 02, 2011
    Location
    Western NY
    Posts
    156
    Specs:
    late 2011 mac Mini, 2.3 GHz core i5, 8 GB 1333 MHz DDR3, Yosemite, Retina display iPad, Iphone 5S
    I was just reading an article on iMore.com regarding a number of people having problems with the 7.1.2 upgrade causing problems. All were fixable by putting the device into the "recovery" mode or as RadDave pointed out DFU mode. Here is a link to the article and also links to a recovery mode description.

    Hope this helps:

    Please do this before you upgrade to iOS 7.1.2! | iMore

    Bill

  10. #10
    Firmware 7.1.2 killed my Ipad3

    Member Since
    Jul 07, 2014
    Posts
    4
    THANKS Bill and Dave for the links.

    Ill give it a shot..

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