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  1. #1
    Ipad mini set-up

    Member Since
    May 13, 2012
    Posts
    4
    Ipad mini set-up
    I'm having trouble setting-up the iPad mini. I am up to the stage where i am at the wi-fi set-up screen. I can't type the password to the wifi network because the keys: W, S, Z, and the left uppercase don't seem to be working. I press one of these keys and it won't appear on the screen.

    Help? what can i do?

  2. #2
    Ipad mini set-up
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Can you clarify if you are using a paired Bluetooth keyboard, or are referring to the on-screen keyboard?

    As for shift, there are two shift keys on any keyboard. Try the other one.

  3. #3
    Ipad mini set-up
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,209
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    Don't know if you are actually "pressing" on the screen or that was just word choice.

    But, my, uhm... someone else that lives with me who shall remain nameless...

    Had to be re-trained on using a touchscreen. The key word here is "touch". Maybe it was too many years spent as a typist, I dunno. But, she had a real problem using a "touch" screen and wanted to "press" everything. There is a difference between touching and pressing. She's experienced this problem across multiple devices from the original Kindle, Fire, Nexus and iPad with them occasionally not recognizing a "press" on the screen. Every time we get a new device she goes back to pressing instead of touching.

    Never did try to figure out if it was just random or only certain areas of the screen that didn't respond to a press or not and took me awhile watching her have problems where I could take the same device and have no problem to figure out what was happening.

    Not your scenario? Try opening the Notes app and typing there. I would assume it's possible there is something wrong with the device itself, so best to find out now and exchange it for another if so.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  4. #4
    Ipad mini set-up

    Member Since
    May 13, 2012
    Posts
    4
    Thanks for the feedback. I rang Apple for support and they told me it is a hardware issue. The touchscreen keys on the left just did not work. It was new out of the box.

  5. #5
    Ipad mini set-up
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    How bizarre! Glad you got it sorted, sorry that happened to you.

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