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  1. #1
    Gmail Problems on iPad 2

    Member Since
    Jul 18, 2011
    Posts
    11
    Gmail Problems on iPad 2
    Dear All

    Help! I'm at a loss what to do.

    I have just purchased a refurbished iPad 2 for my mother and tried to set up her GMail account.

    When it reaches the stage of account verification an error message is displayed saying

    The user name or password for imap.gmail.com is incorrect

    Nothing I seem to do can rectify this. I have logged into the gmail account through the web browser and the same passwords are used without any problem.

    Any ideas please

    Thanks

    Paul

  2. #2
    Gmail Problems on iPad 2
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,184
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Does the G-mail account have 2-pass verification enabled by any chance? If so, you'll need to generate an application(device)-specific password and use that to login from the iPad..

    If that isn't the case, ensure that you aren't mistyping the password by any chance..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  3. #3
    Gmail Problems on iPad 2

    Member Since
    Jul 18, 2011
    Posts
    11
    Sorry Raz0rEdge I don't understand the first part of the reply and no I definitely haven't mistyped the password

  4. #4
    Gmail Problems on iPad 2
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    Are you definitely entering the correct case?

    Try typing the password into the notes app so that you can see it then copy and paste it into the mail settings.

    Failing that reset the password.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  5. #5
    Gmail Problems on iPad 2

    Member Since
    Jul 18, 2011
    Posts
    11
    Thanks so far
    Sorry guys all good suggestions but still no luck. I've been into the Gmail account through a web browser and rest the password but still the iPad won't recognise it

  6. #6
    Gmail Problems on iPad 2
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    Are you using the gmail or exchange option?
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  7. #7
    Gmail Problems on iPad 2

    Member Since
    Jul 18, 2011
    Posts
    11
    Gmail Option
    Gmail option

  8. #8
    Gmail Problems on iPad 2
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,184
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Quote Originally Posted by paulhastings View Post
    Sorry Raz0rEdge I don't understand the first part of the reply and no I definitely haven't mistyped the password
    G-Mail added a 2-step verification process a little while back that requires you to not only enter your password, but a 6 digit number from the Google Authenticator application running on your smart phone. With that you get access to your account. With this new process, logging in through the web uses this process but on devices like iPhone, iPad and so on they resorted to handing out a one-time device/application password that you can generate once you are logged into GMail..

    Do you have another Gmail account you can try to confirm whether that works? Or create a new one just for testing?
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  9. #9
    Gmail Problems on iPad 2

    Member Since
    Jun 29, 2012
    Location
    San Diego
    Posts
    14
    I say just restart the iPad and try it again.

  10. #10
    Gmail Problems on iPad 2
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,184
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Quote Originally Posted by TheAppleKid View Post
    I say just restart the iPad and try it again.
    A very poor response, we need to get past the "restart and try again" as the first answer to ANY problem..

    Restarting should be reserved for situations where the system is unresponsive or hung..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  11. #11
    Gmail Problems on iPad 2

    Member Since
    Jul 26, 2012
    Posts
    1
    Gmail & iPad problem
    I had the same problem, then turned off my iPad and turned it on again. Poof! All the mail applications worked just fine (before some worked, some didn't; incoming mail arrived, outgoing wasn't sent). I realize that I hadn't actually ever turned my iPad OFF, just covering it putting it in sleep mode, then recharging, in a continual process. So while the RESTART answer sounds simplistic. It worked.

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