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  1. #1
    IPad casing fault

    Member Since
    Dec 27, 2010
    Posts
    2
    Unhappy IPad casing fault
    I bought an iPad in July. I am very careful with protecting it from possible damage & so keep in iPad cover inside a leather pouch. To my horror, a few months ago I noticed that the top right side was buckled. Switches still work.
    Apple will not replace case only!
    Would it be possible to claim as a design fault & request replacement?
    Alternatively, does anyone know if it is possible to replace a casing only?
    Thanks

  2. #2
    IPad casing fault
    Buzzard2010's Avatar
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  3. #3
    IPad casing fault
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,206
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    The iPad itself is dented?

    And you want to claim it's a fault of the Apple iPad case?


    ROFLOL


    http://www.ifixyouri.com/ipad-repair...placement.html
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  4. #4
    IPad casing fault

    Member Since
    Dec 27, 2010
    Posts
    2
    Yes I do have Apple Care.
    And No, I did not say it was "dented". I said it was "buckled". Perhaps a better description is 'warped' or 'bent' around Volume control on RHS as it no longer sits flat on a flat surface. The controls do work nonetheless. I also said that it is kept in 2 protective coverings/cases. It has never been dropped!
    Is there an Australian location for replacing/repairing damaged back panels/casings?

  5. #5
    IPad casing fault
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,206
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    Every iPad has Applecare (with the exception of free phone support) until at least April whether the extended warranty was purchased or not.

    If the case is bent inward - probably not much Apple is going to do.
    If the case is bent outward - could be a defective battery.
    Although, in the location you're talking about, that is the only area where there is basically nothing inside the case.

    Can only "assume" from your comment you've already visited Apple?
    If not, take it in to them to have a look. Worst they can do is say no.
    And with Apple, you just never know.
    If they say they'll cover it, they will replace the iPad, not just the casing.

    Don't even suggest to them it is some fault of the protective case. Sorry, but that is laughable. If you don't know what caused it, just tell them you don't know. They really don't care if you've kept it in 10 protective cases. Don't tell them it's never been dropped either - so you were running through the house and bumped into the kitchen counter on your way out the door and didn't notice it until some time later??? You let someone else use it while you went to the bathroom and they dropped it, saw no damage and said nothing??? Who knows? Everyone says they didn't drop it. The dent, warp, or whatever it is will tell it's own story.

    Can't really help on finding a 3rd party repair center down under aside from suggesting google, the same as I'd have to do.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

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