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  1. #1
    iPhone couldn't restore

    Member Since
    Jun 02, 2010
    Posts
    23
    iPhone couldn't restore
    I have iPhone 4, on which i tried to upgrade to ios7.
    ios7 got successfully upgraded, but the funny part is i forgot my password. It's just change in the new keypad design isn't allowing me to recall my password which i had been using for nearly 2years.

    Now, am trying to "Restore iPhone" using iTunes. But error message says
    ""Find my iPhone must be turned off before your_iPhone can be restored""
    If i couldn't able to login into my iPhone, how am i supposed to 'turn-off - find my iPhone'...??

    Alternately, i tried to login www.icloud.com and deleted my phone from the "find my iPhone"....but still iTunes is showing the same error message

    please help

  2. #2
    iPhone couldn't restore
    Rod Sprague's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    1,314
    Specs:
    MacBook Pro OS 10.10.2, iPhone 5s iOS 8.2, 4th Gen iPod touch iOS 5, Apple TV 2, iPod Classic 80Gb
    Quote Originally Posted by Amstos View Post
    I have iPhone 4, on which i tried to upgrade to ios7.
    ios7 got successfully upgraded, but the funny part is i forgot my password. It's just change in the new keypad design isn't allowing me to recall my password which i had been using for nearly 2years.

    Now, am trying to "Restore iPhone" using iTunes. But error message says
    ""Find my iPhone must be turned off before your_iPhone can be restored""
    If i couldn't able to login into my iPhone, how am i supposed to 'turn-off - find my iPhone'...??

    Alternately, i tried to login www.icloud.com and deleted my phone from the "find my iPhone"....but still iTunes is showing the same error message

    please help
    So I can assume you know your password but because of the keyboard design change you cant type it in, is that correct?
    I notice the keyboard in iOS 7 now displays characters as uppercase (capital letters) even when they are lower case, is this the problem? If so I'm sure you can work it out just look at the dialogue box as you type. If not then you will need to reset your password the instructions for this are here; Apple ID: Changing your password
    Cheers'
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  3. #3
    iPhone couldn't restore

    Member Since
    Jun 02, 2010
    Posts
    23
    Rod, i had forgotten the password...
    nothing wrong with the keypad, its just that my sub-conscious mind was typing password for the last 1 year, without remembering the actual passcode numbers. Like say conditioning the mind.

    now the sudden change in the design of the keypad made me stumble over the passcode.

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