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  1. #1
    Water Damage Return

    Member Since
    Mar 23, 2012
    Posts
    3
    Unhappy Water Damage Return
    I got the iPhone 4s and within 3 days my toddler got it wet. Not sure how, I just found it soggy. Yes, the indicators are red. It wasn't working, and I went to the Sprint Store to see what they would say. I said I wasn't sure what happened to it and left it at that. She took it in a back room, and finally came out and said that I could file a claim and have a new phone sent to me, but that she would take my credit card info and they would refund my $ when I returned my old phone.

    So my question is this: will they check for water damage wherever the phone is sent to? Or do they just expect the Sprint reps to do that before they fill out the paperwork? Because now my phone is working fine except that the flash light on the back won't ever turn off. I can live with that if it's going to cost me $600 for a new one!

    Thanks!

  2. #2
    Water Damage Return
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by Watersquirrel View Post

    So my question is this: will they check for water damage wherever the phone is sent to?
    Bet on it. This is by far the most common way cell phones fail, so the manufacturers and carriers (who are subsidizing your phone) protect themselves well.

    Or do they just expect the Sprint reps to do that before they fill out the paperwork?
    Nope. They are retail drones. All the technical work is sent off to their repair facilities.

    Because now my phone is working fine except that the flash light on the back won't ever turn off. I can live with that if it's going to cost me $600 for a new one!

    Thanks!
    Your best bet is to just be honest and hope that they offer you some kind of good will gesture like a discount on a replacement.

    Being dishonest about will only make things more complicated (and possibly more costly).
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3
    Water Damage Return

    Member Since
    Mar 23, 2012
    Posts
    3
    Thanks
    Thanks for the feedback, guys. I'll stick with my phone (despite the light stuck in the "on" position) rather than pay for a new one. I thought maybe the rep was cutting me some slack since it was within their 14-day exchange policy and a corporate account... but if they're going to charge me down the road then I can live with what I've got. Appreciate the clarification.

  4. #4
    Water Damage Return
    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    Location
    In Denial
    Posts
    7,765
    Specs:
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Since you have it on a Corporate account, any chance that AppleCare+ was purchased with the iPhone? If so, I believe water damage is covered (max 2 claims during the coverage period).
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  5. #5
    Sometimes they even replace them with water damage.

  6. #6
    Water Damage Return

    Member Since
    Mar 23, 2012
    Posts
    3
    It's okay, I'll keep the phone I have... before, I was going to get a new one even if they charged me $600 because it wasn't working and I needed one. I've called the Sprint reps and they're sending me a new return kit so I can send back the new, unopened one. Thanks for the help.

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