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  1. #1
    Apple ID Problem

    Member Since
    Mar 06, 2012
    Posts
    2
    Apple ID Problem
    Sorry if this is the wrong forum..

    Problem with Apple ID.

    I get a message saying password incorrect. When I try to change password my birthdate verification is wrong..so cannot proceed.

    The email I originally signed up for this id is invalid as it is an old work place email so I cannot receive verification.

    Normally I would not really care as I have 2 Apple ID's and the other one works correct however I have a credit balance in the ITUNES Store with the old email.

    Am I just out of luck or is there something else I can try?

    Any help appreciated

    Regards

    JWoods

  2. #2
    Apple ID Problem
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    You need to get your password reset. Give apple a call. They'll be able to authenticate you using something other than the birthdate (I'm guessing there was a typo there on setting up the account).

    Once the password is reset you can change the contact email to something your have access to.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  3. #3
    Apple ID Problem

    Member Since
    Mar 06, 2012
    Posts
    2
    Thanks when you say "call" you mean email support I hope. I am in Saudi Arabia..

    Regards,

    JWoods

  4. #4
    Apple ID Problem
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    I'm sure they have phones there
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

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