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  1. #1
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
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    I thought Mail was "just supposed to work"?
    So my wife managed to get mer Gmail account to work just fine on her new iPad, but trying the same process (Add Account) for her main AOL email she jsut getts that the "Recipient was rejected by the server because it does not allow relaying". The standard searching talk of 'Authentication' with no clue as to what exactly this means. As far as I can see the account settings on th iad all match those that have been suggested via google.

    So, can anyone provide a non-technical answer as to to how she can get this to work. No abbreviations or assumptions of prior knowledge of the internals of email please. Thank you.
    Happiness is not getting what you want, but wanting what you get.

  2. #2
    I thought Mail was "just supposed to work"?
    cwa107's Avatar
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    Dec 20, 2006
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    Have a look at this thread:

    https://discussions.apple.com/thread...art=0&tstart=0

    Specifically, user "dannopelli's" reply. Just based on what I'm seeing, this is an issue with the configuration of the outgoing (SMTP) mail server setting.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
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    Specs:
    24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPhone5s
    Hi cwa107. I had already noted this. Our set up is exactly as stated and we have tried switching wifi off then on again but still no luck. It won't be any use asking aol because they are (a) not our ISP and (b) they are all in India and are useless. Mind you it can't be just AOL as I have the same problem with Hotmail. I should add that we are only using wifi, if that makes any difference.
    Happiness is not getting what you want, but wanting what you get.

  4. #4
    I thought Mail was "just supposed to work"?
    Slydude's Avatar
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    I am a little late to this thread so you may have already tried Apple iPad Tablet: Hotmail on iPad. If it works a similar procedure may fork for AOL.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  5. #5
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
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    Nov 19, 2006
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    York, UK
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    Slydude. Hi - no not tried yet but will as soon as am able. Regards..
    Happiness is not getting what you want, but wanting what you get.

  6. #6
    I thought Mail was "just supposed to work"?
    Doug b's Avatar
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    Honestly, if this is just for the iPad, the easiest work around is to forward your AOL and Hotmail mail to your Gmail account and just create a new folder for these so they're separated accordingly.

    Otherwise, you may try to set up Hotmail via Exchange, as that usually works when all else fails. Perhaps that would work with AOL too.

    Doug

  7. #7
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
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    24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPhone5s
    Our Gmail and AOL accounts are used for my wifes two jobs, it woud complicate things to have them linked. However, I've just sorted the problem for any other readers who may have this problem. For AOL I turned off the primary server (smpt.aol.com), turned on the next smpt server and changed the user name from xxxx@aol.com to just xxxx. The primary one cannot be amended so that's why you have to set up the second one.

    Even though I was in IT for 25 years, I've no idea what SMPT, SSL, Authentication, Server Port or any other email terminology means - it might as well be in Klingon, but at least I now have AOL, gmail and hotmail working and can switch between them. Just need to get my Yahoo email (needed for certain yahoo groups) and my second hotmail account (for internet forums/potential spam) and the jobs done. So anytime soon I'll be a happy bunny. Thanks to those who pointed me in the right direction to find the answers.
    Happiness is not getting what you want, but wanting what you get.

  8. #8
    I thought Mail was "just supposed to work"?
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
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    26,758
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    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by Sawday View Post
    Our Gmail and AOL accounts are used for my wifes two jobs, it woud complicate things to have them linked. However, I've just sorted the problem for any other readers who may have this problem. For AOL I turned off the primary server (smpt.aol.com), turned on the next smpt server and changed the user name from xxxx@aol.com to just xxxx. The primary one cannot be amended so that's why you have to set up the second one.

    Even though I was in IT for 25 years, I've no idea what SMPT, SSL, Authentication, Server Port or any other email terminology means - it might as well be in Klingon, but at least I now have AOL, gmail and hotmail working and can switch between them. Just need to get my Yahoo email (needed for certain yahoo groups) and my second hotmail account (for internet forums/potential spam) and the jobs done. So anytime soon I'll be a happy bunny. Thanks to those who pointed me in the right direction to find the answers.
    Thanks for sharing your solution.

    SMTP is the protocol used for outgoing mail from the client. SSL authentication simply means that the username/password are encrypted. Ports are just the particular port number that a given protocol communicates over. For example, SMTP typically uses port 25 - you sometimes need to change the port to match what the provider uses. POP3 (Post Office Protocol) is for incoming mail. IMAP, essentially supersedes POP3 and has additional features, such as read/unread and delete status synchronization across devices.

    Understanding the terminology is important, because once you do, you'll be more effective at troubleshooting issues like this. For email, the most important are SMTP, POP3 and IMAP. Once you know what all three are, the rest is pretty easy to understand.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,122
    Specs:
    24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPhone5s
    Many thanks.
    Happiness is not getting what you want, but wanting what you get.

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