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  1. #1
    iOS 5 & iPad - internal error downloading and cannot be restored
    alexwillard's Avatar
    Member Since
    Mar 10, 2011
    Location
    Portsmouth UK
    Posts
    37
    Specs:
    White MacBook 13"- Late 2009, 2.26GHz Intel Core 2 Duo, 4GB RAM, 250GB HDD running OSX 10.7
    Unhappy iOS 5 update problem.
    Every time i go to upgrade to iOS 5 it backs-up the iPhone (4) and then stops and says "the iPhone cannot be restored. An internal error occurred"
    I'm not sure what the problem is. I have iTunes 10.5. I've rebooted my macbook but its still not working, this is my 5th try at it.
    cheers
    - Alex

  2. #2
    iOS 5 & iPad - internal error downloading and cannot be restored

    Member Since
    Nov 30, 2008
    Posts
    85
    Specs:
    MBP, MacMini, iPhone 4, iPod Touch, iPad 2, AppleTV Original and a beloved Apple //e
    Having same problem here...

  3. #3
    iOS 5 & iPad - internal error downloading and cannot be restored
    alexwillard's Avatar
    Member Since
    Mar 10, 2011
    Location
    Portsmouth UK
    Posts
    37
    Specs:
    White MacBook 13"- Late 2009, 2.26GHz Intel Core 2 Duo, 4GB RAM, 250GB HDD running OSX 10.7
    Could it be the fact that Apples servers can't handle the traffic?
    - Alex

  4. #4
    iOS 5 & iPad - internal error downloading and cannot be restored

    Member Since
    Nov 30, 2008
    Posts
    85
    Specs:
    MBP, MacMini, iPhone 4, iPod Touch, iPad 2, AppleTV Original and a beloved Apple //e
    Doubtful, as the issue doesn't seem to be a download one, but rather an installation one. I did get kicked off the servers while downloading, and perhaps something got messed up in the download itself. Will try going in and removing the update file, and re-downloading it. See if that helps maybe.

  5. #5
    iOS 5 & iPad - internal error downloading and cannot be restored
    alexwillard's Avatar
    Member Since
    Mar 10, 2011
    Location
    Portsmouth UK
    Posts
    37
    Specs:
    White MacBook 13"- Late 2009, 2.26GHz Intel Core 2 Duo, 4GB RAM, 250GB HDD running OSX 10.7
    Yeah thats true, my update was stupidly slow but otherwise fine. Maybe a corrupted file on the iPhone somewhere?
    - Alex

  6. #6
    iOS 5 & iPad - internal error downloading and cannot be restored
    iPad's Avatar
    Member Since
    Apr 19, 2010
    Location
    Massachusetts
    Posts
    24
    Specs:
    MacBook Pro (Mid-2009) 2.26 GHZ, 8GB RAM, 500 GB HDD
    Same issue as everyone else. can't access my phone either. I hope the backup is still there or I'm leaving the iPhone for a Droid.

  7. #7
    iOS 5 & iPad - internal error downloading and cannot be restored
    AlanSr's Avatar
    Member Since
    Apr 09, 2011
    Posts
    42
    Same problem here, I also downloaded the 2 huge updates mac released. one was over 800MB and the second is about 400

    Still same problem, internal error can not update
    15" MBP 2.0 Quad-Core 8GB Ram 7200RPM 500GB HD
    64GB iPad 3 (I refuse to call it the new iPad)
    64GB I5

  8. #8
    iOS 5 & iPad - internal error downloading and cannot be restored
    dabears34's Avatar
    Member Since
    Jul 17, 2008
    Location
    Columbus, OH
    Posts
    410
    Specs:
    Macbook 2.4 GHZ, 2G Ram, 160 GB HD| iPhone 4
    Im having the same issues. I left the room on my first download due to the hour download time and came back to see I was booted off the download. Now that I have the download Im getting the same internal error message. This is frustrating!

  9. #9
    iOS 5 & iPad - internal error downloading and cannot be restored

    Member Since
    Oct 12, 2011
    Posts
    1
    iOS 5 & iPad - internal error downloading and cannot be restored
    iOS 5 is not dowloading on my iPad. I get the response "The iPad could not be restored. An internal error occurred"

    Any ideas?

  10. #10
    iOS 5 & iPad - internal error downloading and cannot be restored
    dabears34's Avatar
    Member Since
    Jul 17, 2008
    Location
    Columbus, OH
    Posts
    410
    Specs:
    Macbook 2.4 GHZ, 2G Ram, 160 GB HD| iPhone 4
    Problem solved for me, I kept trying to update and on the 4th or 5th time it worked. I noticed the progress bar on iTunes said verifying restore with apple several times so my guess is the servers there are getting overloaded. Took me about three hours all together.

  11. #11
    iOS 5 & iPad - internal error downloading and cannot be restored

    Member Since
    Nov 30, 2008
    Posts
    85
    Specs:
    MBP, MacMini, iPhone 4, iPod Touch, iPad 2, AppleTV Original and a beloved Apple //e
    Interesting. I've got the 2 massive updates from Software Update going right now.. I'll wait for those to finish and then try it again a few times I guess.

    Anyone else solving their issues?

  12. #12
    iOS 5 & iPad - internal error downloading and cannot be restored

    Member Since
    Oct 12, 2011
    Posts
    7
    Ive tried updating mine, all I now have on my iphone is a black screen with the egg timer esque spinning circle thing, any ideas on resetting my phone or restoring it as I cant get it to connect to itunes or anything???

  13. #13
    iOS 5 & iPad - internal error downloading and cannot be restored
    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    Location
    In Denial
    Posts
    7,763
    Specs:
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Same problem here. Haven't been around to see the verifying with Apple screen so it may be due to heavy server traffic.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  14. #14
    iOS 5 & iPad - internal error downloading and cannot be restored

    Member Since
    Oct 12, 2011
    Posts
    1
    Same issue
    I am having the "Internal error occurred" problem as well. I have now tried 13 times to update but problem persists.

  15. #15
    iOS 5 & iPad - internal error downloading and cannot be restored
    brendan67's Avatar
    Member Since
    Jan 24, 2005
    Posts
    691
    Specs:
    Macbook Pro 2.26 4GBRAM iPhone6
    upgrade
    I did it the other way round, took iOS 5 download in iTunes initially which was
    the longest update, I've seen.

    Doing 10.7.2 now which is required for moving your MobileMe to iCloud.

    Another very big update.
    macbook pro 4gbram
    iphone6
    ipad 16gb

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