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  1. #1
    itunes will not open

    Member Since
    Mar 01, 2009
    Posts
    7
    itunes will not open
    hi,
    my itunes refuses to open and i keep getting the same error message saying that itunes has quit unexpectedly. i'v tried reinstalling it to no avail. i looked around the web and some people suggested that it may be plugins from other appplications that are effecting it. but i have still not managed to rectify it. can anyone help? this is the report i am getting. dunno if it is any use:

    Date/Time: 2009-03-01 19:48:42.080 +0000
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    Command: iTunes
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Parent: WindowServer [59]

    Version: 8.0.2 (8.0.2)
    Build Version: 2
    Project Name: iTunes
    Source Version: 8022001

    PID: 484
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0xeeb91174

    Thread 0 Crashed:
    0 <<00000000>> 0xeeb91174 0 + -289861260
    1 libcrypto.0.9.7.dylib 0x952bf541 OBJ_NAME_init + 41
    2 libcrypto.0.9.7.dylib 0x952bf44a OBJ_NAME_add + 32
    3 libcrypto.0.9.7.dylib 0x952bf350 EVP_add_cipher + 40
    4 libssl.0.9.7.dylib 0x953cd5c2 SSL_library_init + 26
    5 com.apple.mobiledevice 0x17d00b52 AMDeviceNotificationSubscribe + 30
    6 com.apple.iTunes 0x00458a60 0x1000 + 4553312
    7 com.apple.iTunes 0x001e885d 0x1000 + 1996893
    8 com.apple.iTunes 0x0004e35d 0x1000 + 316253
    9 com.apple.iTunes 0x0004e5a3 0x1000 + 316835
    10 com.apple.iTunes 0x0004e6d9 0x1000 + 317145
    11 com.apple.iTunes 0x0003b897 0x1000 + 239767
    12 com.apple.iTunes 0x0003ca98 0x1000 + 244376
    13 com.apple.iTunes 0x0003cc02 0x1000 + 244738
    14 com.apple.iTunes 0x0028cf15 0x1000 + 2670357
    15 com.apple.iTunes 0x00002db2 0x1000 + 7602
    16 com.apple.iTunes 0x00002cd9 0x1000 + 7385

    Thread 1:
    0 libSystem.B.dylib 0x9fe38817 mach_msg_trap + 7
    1 com.apple.CoreFoundation 0x9fd4b227 CFRunLoopRunSpecific + 2014
    2 com.apple.CoreFoundation 0x9fd5c100 CFRunLoopRun + 60
    3 com.apple.iTunes 0x00298b46 0x1000 + 2718534
    4 libSystem.B.dylib 0x9fe52d67 _pthread_body + 84

    Thread 2:
    0 libSystem.B.dylib 0x9fe38817 mach_msg_trap + 7
    1 com.apple.CoreFoundation 0x9fd4b227 CFRunLoopRunSpecific + 2014
    2 com.apple.CoreFoundation 0x9fd4aa42 CFRunLoopRunInMode + 61
    3 com.apple.audio.CoreAudio 0x91468356 HALRunLoop::OwnThread(void*) + 158
    4 com.apple.audio.CoreAudio 0x91468171 CAPThread::Entry(CAPThread*) + 93
    5 libSystem.B.dylib 0x9fe52d67 _pthread_body + 84

    Thread 3:
    0 libSystem.B.dylib 0x9fe53407 semaphore_wait_signal_trap + 7
    1 com.apple.iTunes 0x00273795 0x1000 + 2566037
    2 com.apple.iTunes 0x0036c0db 0x1000 + 3584219
    3 libSystem.B.dylib 0x9fe52d67 _pthread_body + 84

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000009 ebx: 0x952bf58e ecx: 0xeeb91174 edx: 0x0000001f
    edi: 0x9535dbc8 esi: 0x00000003 ebp: 0xbfffd048 esp: 0xbfffd00c
    ss: 0x0000001f efl: 0x00010286 eip: 0xeeb91174 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

  2. #2
    itunes will not open

    Member Since
    Mar 02, 2009
    Posts
    2
    I have the same problem - running (or trying to run) iTunes 8 on OSX 10.4 on a MacBook Pro. It doesn't open and the same 'quit unexpectedly' box keeps popping up. Reinstalling it doesn't change anything.

    I called the Apple Support people and they had no solution -

    A question for you loughfad78:
    If you're using a mac, did you recently (within last 2 days or so) install the updates from the Software Updates thing - say a Quicktime update, Security update, and/or Java update? iTunes was working fine for me earlier this morning, and when I installed these three things a little while ago, iTunes ceased to work. Perhaps it is one of these updates messing things up?
    Hmm. . . .

  3. #3
    itunes will not open

    Member Since
    Jan 05, 2009
    Posts
    26
    I have this problem but only when I try to open a internet radio station but if i try more than 4 times it works, seems apple might have a bug

  4. #4
    itunes will not open

    Member Since
    Mar 01, 2009
    Posts
    7
    @ nogonek
    yeah i did install a few updates alright and i suspect this is what has happened. but i cant remember the exact updates are involved. i did read about the new version of quick time giving problems to itunes for some people. i migth try delete it and see what happens. i'l let you know how it goes.

  5. #5
    itunes will not open

    Member Since
    Mar 02, 2009
    Posts
    2
    Something I've heard that might work, is doing an 'Archive and Install' of OS X - Mac OS X: About the Archive and Install feature
    This reinstalls the OS (and Apple apps) while not deleting any files. . . You just need the install disks that came with your computer. I don't have mine with me, so I can't try it out, but I want to see if i can rustle some copies up with my mac-using friends. Apparently this is what the Apple support people reccommend when nothing else works

  6. #6
    itunes will not open

    Member Since
    Mar 01, 2009
    Posts
    7
    deleting quick time didnt work and i dont have my install disk either.

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