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  1. #1
    Troubleshooting my superslow Comcast connection

    Member Since
    Nov 27, 2006
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    3
    Troubleshooting my superslow Comcast connection
    Hello. I have been using Comcast for about 2 years and had ligthning fast download times. Now various speed tests tell me that I am clocking in around 56 Kbps download, about 44 Kbps upload. There have no changes in my setup to have cause this change.

    My setup:
    Mac Book Pro
    DLink Modem
    Airport Express Router

    Are there trouble shooting things/apps I can do prior to calling in a Comcast tech? They will charge me $50 and they are totally clueless about Macs.

    One strange thing I notice on Activity Monitor is that I am sending out a lot more data than I am receiving, and I'm not sure how this is happening. Is something fishy going on, and is this a possible reason for my slow download speeds?

    thanks much.

  2. #2
    Troubleshooting my superslow Comcast connection
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by cpadude View Post
    Hello. I have been using Comcast for about 2 years and had ligthning fast download times. Now various speed tests tell me that I am clocking in around 56 Kbps download, about 44 Kbps upload. There have no changes in my setup to have cause this change.

    My setup:
    Mac Book Pro
    DLink Modem
    Airport Express Router

    Are there trouble shooting things/apps I can do prior to calling in a Comcast tech? They will charge me $50 and they are totally clueless about Macs.

    One strange thing I notice on Activity Monitor is that I am sending out a lot more data than I am receiving, and I'm not sure how this is happening. Is something fishy going on, and is this a possible reason for my slow download speeds?

    thanks much.
    We had another user with similar symptoms. Changing from WPA to WPA2 security corrected the problem.

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