Results 1 to 13 of 13
  1. #1


    Member Since
    Mar 06, 2016
    Posts
    69
    Mac Book Air wont connect
    Hi...My daughters Mac Book Air wont connect to our WIFI..

    We were having an issue a few weeks ago then i installed updates restarted machine and router and it worked again.

    Now it wont connect again...Its something glithcy...

    Any tips on how to diagnose and cure ?

    Thanks in advance

  2. #2

    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    3,174
    Specs:
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS Sierra 10.12.6
    Good evening and welcome.

    Here is an Apple Document setting out how to investigate and solve WiFi issues on a Mac. It's a lengthy article starting from the basics and going from there in to advanced settings.

    Give it a read and see if this helps you. And please post back. We are here to help.

    https://support.apple.com/en-us/HT202222

    Ian
    Ian

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    24,183
    Specs:
    iMac, i7 4GHz, 32GB memory, 1TB Flash Storage, OS X.12.6.
    Fior starters, model, operating system, and what encryption is being used - WEP, WPA, WPA2 Personal?

    Early MBA had a built in Airport Extreme Card, and later models USB or Thunderbolt Ethernet Adapters.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4


    Member Since
    Mar 06, 2016
    Posts
    69
    Harry thanks for that,,,
    Mode; Misd 2013 13inch wpa2 personal...
    evrything indicates the machine is wifi connected but its not?
    card type is airport extreme




    '

  5. #5


    Member Since
    Mar 06, 2016
    Posts
    69
    Something strange...my daughter now tells me that at some stage she received amessage saying wireless network has corrupted and i found a network name in wifi advanced log of a network close by that shows up when searching for networks... also wifi settings shows wifi connected but its not working...

  6. #6


    Member Since
    Mar 06, 2016
    Posts
    69
    diagnostics ran...result >> WAN connectivity failure ..>>> contact ISP.

  7. #7


    Member Since
    Mar 06, 2016
    Posts
    69
    when i open safari i get messah====]]]]



    When i open safari a message bottom left sais downloading proxy script then goes to resolving host..

  8. #8

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    24,183
    Specs:
    iMac, i7 4GHz, 32GB memory, 1TB Flash Storage, OS X.12.6.
    What does the ISP have to say? Remember the fault is ALWAYS at your end and not theirs.

    For mine problems with routers usually means they are failing. Three years from a router is a good run for me being on the old copper cable telephone wires which carry surges etc. I would suggest trying to set the router up again, both USB and wifi procedures.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  9. #9


    Member Since
    Mar 06, 2016
    Posts
    69
    Harry Thanks again..
    Could the router still be the problem when only 1 in 3 devices are effected ?

  10. #10


    Member Since
    Mar 06, 2016
    Posts
    69
    The plot thickens...Tried connecting my daughters MBA to the gateway modum via ethernet to ethernet via thunderbolt adaptor and it crashes the router i.e it turns off...I tried my MBP no problem...Then i tried using my mums wireless dongle to connect daughters MBA and it requests a passw ord..My mum does not have a password and other devices connect ok...Its looking like the MBA is the issue ...

  11. #11

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    24,183
    Specs:
    iMac, i7 4GHz, 32GB memory, 1TB Flash Storage, OS X.12.6.
    If you are using Mom's dongle on your network, it is asking for your password, not Mom's. Remember how you set up your MBP with the URL to access the router's innards? You may need to do the same with daughter's MBA, including password for the network.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  12. #12


    Member Since
    Mar 06, 2016
    Posts
    69
    Harry...I went to the Mac geniues bar and they reset the wifi and worked for a while then when using Chrome browser internet dropped out again...Now using ethernet connect direct to router and Safari and seems ok...Mac shop said if it keeps up i will need to do a fresh install

  13. #13


    Member Since
    Aug 14, 2017
    Posts
    2
    Quote Originally Posted by Rooeey1966 View Post
    Hi...My daughters Mac Book Air wont connect to our WIFI..

    We were having an issue a few weeks ago then i installed updates restarted machine and router and it worked again.

    Now it wont connect again...Its something glithcy...

    Any tips on how to diagnose and cure ?

    Thanks in advance
    I suggest that you contact your Internet Provider if connectivity problem stretches across multiple devices.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Mac book pro vs Mac book air
    By Kittyf in forum Apple Desktops
    Replies: 4
    Last Post: 12-07-2011, 08:44 PM
  2. Mac Book Wont Turn on
    By Generic81 in forum Apple Notebooks
    Replies: 0
    Last Post: 11-11-2011, 06:22 PM
  3. mac wont connect to lcd tv anymore
    By RustProofCorn in forum Apple Notebooks
    Replies: 2
    Last Post: 07-27-2010, 11:36 AM
  4. My mac wont connect to my working modem
    By sixstatesaway in forum Internet, Networking, and Wireless
    Replies: 1
    Last Post: 12-19-2009, 12:11 PM
  5. Mac Book- Wont boot up
    By nikkym77 in forum OS X - Operating System
    Replies: 3
    Last Post: 05-05-2009, 07:24 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •