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  1. #1
    airport extreme disconnects from the internet

    Member Since
    Jun 26, 2013
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    3
    Unhappy airport extreme disconnects from the internet
    hello
    i have the latest airport extreme router and it was working fine during the first couple months but recently, the internet keeps disconnecting and reconnected from all out electronic devices inside the house. i switched the 5GHz off in hopes of the situation getting better but nothing. there is a fridge on the other side of the wall and a microwave but is unplugged when not in use. i tried resetting it and changing the channel settings from automatic to 11 but nothing has worked so far. someone please help me. thank you

  2. #2
    airport extreme disconnects from the internet
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,247
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    It sounds like you may be getting interference from somewhere. Are you in an apartment complex where your neighbors are close by (adjacent apartments)? For example: Can you detect and pickup other wireless networks in your area?

    Also, have you tried re-locating the AE to see if that made a difference?

  3. #3
    airport extreme disconnects from the internet
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,041
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    And say a hands free phone nearby which mat cause interference?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4
    airport extreme disconnects from the internet

    Member Since
    Jun 26, 2013
    Posts
    3
    i changed its place and i still dont know if all is back to normal because it disconnects at the most random time. also, what is an AE?

  5. #5
    airport extreme disconnects from the internet
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,247
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Quote Originally Posted by knovruzova View Post
    i changed its place and i still dont know if all is back to normal because it disconnects at the most random time. also, what is an AE?
    AE = Airport Extreme

    Well, something has had to change if you were using the AE for the first couple of months and then suddenly it begins to disconnect. You never answered the questions about your location that I asked above.

  6. #6
    airport extreme disconnects from the internet

    Member Since
    Jun 26, 2013
    Posts
    3
    yes i do live in an apartment and the connection has become much better ever since ive changed its location. thank you both very much, you have been of great help. cheers

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