New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

Start a Discussion

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Web Design and Hosting Creating sites, scripting, and hosting discussions.

Helpdesk, crm, or Ticket system type script in PHP?

Post Reply New Thread Subscribe

Thread Tools

Member Since: Nov 14, 2007
Posts: 135
damainman is on a distinguished road

damainman is offline

A client of mine is on a very small budget and would like a helpdesk system. Preferably a web based helpdesk system compatible with a PHP and MySQL hosting environment.

Needed features: (Although if needed, can work around not having them)
1. Can create custom fields for both tickets and account details:
- Fields that only Internal support can see like internal notes.
- Extra fields depending on which department the user chose.

2. Email piping, to turn incoming emails into tickets.
3. Client area, so they can submit tickets online and keep track of them.
4. Free or very very low cost.

Optional Features but highly desired:
1. Forum Integration.
- Basically a bridge or integrated lightweight forum so users don't need to different logins. Also so when they log in the system they are automatically logged into both the support helpdesk and forum system.

I've been googling, and searching multiple forums with no success.

Thank you in advance to those who take the time to reply .
QUOTE Thanks

dekan's Avatar
Member Since: Mar 16, 2007
Posts: 756
dekan is a jewel in the roughdekan is a jewel in the rough

dekan is offline
I am using osTicket: osTicket:: Open Source Support Ticket System

..easy to set up, I did some modifications in the code, ... Good and stable system all over.

The forum is very helpful as well!

eTicket (eTicket Help Desk Software PHP) is kind of the continued project of osTicket and has a few more features.

So if you have a server running Apache you can use either of the Support Ticket Systems above and it doesn't cost you a dime :-)

QUOTE Thanks

Member Since: Nov 14, 2007
Posts: 135
damainman is on a distinguished road

damainman is offline
Awesome thanks. Do you happen to know of any forums that have a bridge or login integration to any of these helpdesks?

I was also looking at ACCORD5 — Trellis Desk which seems pretty good.

EDIT: Trying to find something that integrates or has some type of forum, but no luck so far.
QUOTE Thanks

Rafter's Avatar
Member Since: Nov 25, 2009
Location: Toronto
Posts: 7
Rafter is on a distinguished road
Mac Specs: Mac Mini, MacBook Pro 13"

Rafter is offline
I use vtiger for my company. It is a full blown opensource CRM with a ticketing system. It is a web front end. You can than add the customer portal which will add a web front end for clients or users to add tickets. I have it running on Debian Linux, but comes packaged for other OS platforms. The install is pretty cool, you can either download the source and compile it your self or download a full package which will install mysql, apache php and the rest of the stuff by just executing the script.

Have a look at vtiger Open Source CRM
QUOTE Thanks

Post Reply New Thread Subscribe

« Browser compatibility... | redesigning my website. »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread Starter
Last Post
"question mark on my mac" please help sarap Apple Desktops 2 11-16-2008 02:26 AM
PM9600 System Error Type -127 vja4Him Running Windows (or anything else) on your Mac 3 04-04-2008 12:05 AM
Seagate 7200.10 incompatible? Detailed benchmarks! otheronenorehto Apple Desktops 5 01-15-2007 04:38 AM
creating script for system login pbook24 Schweb's Lounge 3 01-30-2006 03:14 PM
Show Item Info inflexion OS X - Operating System 15 10-24-2005 10:34 PM

All times are GMT -4. The time now is 06:07 PM.

Powered by vBulletin
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.

Welcome to

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!

(4 digit year)

Already a member?