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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

i bought MBP 10 days ago and....


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keter13

 
Member Since: Feb 26, 2008
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i want to replace it with the new upgrade that was made today,
does somebody know apple´s policy, will they replace my mac
with the new upgrade if i will go to the store within the next few days?
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Kash

 
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The window is typically 14 days. However, if you've already opened it, then you'll have to pay a restocking fee.


June 2007
July 2009
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vanwas

 
Member Since: May 29, 2007
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I'm doing the same thing. (bough mine 14 days ago ) The gentleman at the apple store told me I could either get 500 bucks back (I bought the 2499.00 version), pay the restocking fee, get the new base model with the difference minus the restocking fee back, or pay the restocking fee and get the 2.5GHz version.

They seem really nice about the whole thing. Good luck.

Scott
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keter13

 
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is there a chance the new product wont be in the stock when ill come to the store on saturday?
how much is the restocking fee
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Kash

 
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If the new laptops are available in store right now, chances are pretty good that you'll be able to get one this weekend.

I believe the restocking fee is 10%.


June 2007
July 2009
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vanwas

 
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What they told me was that if it wasn't in the store, that they could "work around" the 14 day thing, but I still had to bring my computer into the store today (which is the last possible day). I'm supposed to call back this afternoon to see what they got in their shipment.

The restocking fee is 10% of the computer cost.

Once again, good luck!

Scott
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keter13

 
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Thanks a lot!!!
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density

 
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10% restocking fee. I recommend talking to them thru the phone ! They let me send in my 12 day old used mbp for a complete refund (they excluded the restocking fee!) so I would say try and talk to them, you may just get a nice guy on the line and let you off that restocking fee like they did for me !
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billydilly

 
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Good luck.

If you dont get a nice Guy/woman first time around call back.

I think it's a free number aswell
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The Physicist

 
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Wow they've gone all out on the upgrade! 250 GB hard drive, double the video ram and the 2.5 GHz processor. Mind you I'm still happy with my MBP from November
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keter13

 
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it better be a woman !!!
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srmorris2

 
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Im a little upset that I just purchased my MacBook about 2 weeks ago and paid to get the upgrades but I just don't want to deal with the hassel with the restocking. Is there a way to just some money back?

-Scuba Steve-
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vanwas

 
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Well.. I did it. I returned my 14 day old 2.4GHz MBP and am now typing on my brand new 2.5GHz MBP. I did eat the restocking fee, but I figured it's the cost of buying one two weeks ago knowing there may be an update soon.

It seems to be quite a nice machine. That said, I'm at the airport leaving town for a few days so I can't put anything fun on it to test it out.

Good luck to everyone on getting new machines. I wish I could've talked them out of the restocking fee...

-Scott
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srmorris2

 
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Does anyone know if there is a way to just do some sort of money back or credit to the apple store because i live 3 hours from the nearest apple store and I got mine online. or for those that live near an apple store can you call them and ask them about this!? Thank you!!

-Scuba Steve-
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keter13

 
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I can understand your frustration. if you have already paid, it will be
harder to get some of the money back but you can always write a letter or try calling them and hope they will listen
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