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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

New Mac, Alarming Problems.


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eidolontubes

 
Member Since: Nov 07, 2007
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About a year ago I had my apartment broken into and robbed, and my PC and studio equipment were all stolen ($25,000 loss). This was right before xmas, and it was my new years plan to finally get insurance on everything… anyway, I figured since I always had an interest in the Mac – I would switch (being that I have no electronics at this point!)

Anyway, I have a nice new alum imac now. But I have many problems – well, not problems, but worries. I have to force quit applications like Safari, Mail, etc on a daily basis. In the past few weeks I’ve had to hard boot the mac many times because it completely stopped responding. I have no fancy or pirated software installed right now and I’m wondering – are these just general issues that mac users face and don’t say anything about? I have to say, I’m very disappointed with the system. Can somebody perhaps shed some light on my situation? I love the OS X interface and otherwise am very happy with my imac, but these problems are alarming. Thanks!
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Stretch

 
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Member Since: Jan 13, 2007
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I've had no problems like those that you describe. What OS version are you running, and do you leave it on overnight?

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Currently running OS X 10.10
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BlackCivic

 
Member Since: May 23, 2007
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Are you running leopard, and what applications do you have open when find that safari and mail are not responding?
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Aby

 
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Member Since: Aug 24, 2007
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I had those problems with my first imac too, a few weeks ago. I ended up talking to apple care a few times, and we discovered it was a hardware problem and they had to replace the system.
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theonegod

 
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Whenever you buy a new computer. Be it mac or pc. If it doesn't work right when you first get it then take it back and exchange it for a different one.
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eidolontubes

 
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Quote:
Originally Posted by theonegod View Post
Whenever you buy a new computer. Be it mac or pc. If it doesn't work right when you first get it then take it back and exchange it for a different one.
How long do I have after purchasing the imac do I have to talk with Apple Care? Somewhere between 1 and 3 months I think. Is it a 800 #?
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eidolontubes

 
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Quote:
Originally Posted by BlackCivic View Post
Are you running leopard, and what applications do you have open when find that safari and mail are not responding?
I am running Leopard now, but i did have the same problems before the upgrade. It (the imac) just seems so much more unreliable than PCs I've owned. I usally have safari, mail, adium with growl open. Last night I imported some photos to iphoto and I was browsing them, and I had to do a hard reset. Coming out of the game "Prey" sometimes I also had to do a hard reset but not always. I have perian installed for codecs and sometimes run azaerus, but its not always going when I have the problems.

I've been working long hours but have the evenings off for the rest of the week so I'll see what happens.... I really like the mac a lot and hope I can find the root of this.
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tacsniper

 
Member Since: Aug 17, 2007
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I have no problems with my iMac. Call the support line and see if the tech. can shed some light on you, if not, go get it exchange with Apple.
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eidolontubes

 
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Quote:
Originally Posted by Stretch View Post
I've had no problems like those that you describe. What OS version are you running, and do you leave it on overnight?
It's been on since I got it. Is this a problem? It goes to sleep mode, though.
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theonegod

 
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You have kept it on without a single reboot even though you had some issues and instability? Have you never heard the IT mantra (have you tryed a reboot yet?)?

When you buy a mac you have 90 days of phone support and 1 year of hardware support. If you buy a mac plan this extends both items to 3 years.
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eidolontubes

 
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Quote:
Originally Posted by theonegod View Post
You have kept it on without a single reboot even though you had some issues and instability? Have you never heard the IT mantra (have you tryed a reboot yet?)?

When you buy a mac you have 90 days of phone support and 1 year of hardware support. If you buy a mac plan this extends both items to 3 years.
Oh no, I've had to hard power it off quite a few times. I just meant that I haven't, for example, kept it off overnight, etc. It's been on basically 24/7 besides rebooting after updates or a crash.

That's good to know about the support.
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Cherokee

 
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All computers, whether Mac or PC, are designed to work properly. If your computer doesn't work right, have it checked out. Your satisfaction is important to Apple. They will get it fixed for you.

iMac - 2.4 C2D - 4GB RAM | MacBook - 2.0 C2D - 2GB RAM | AirPort Extreme Base Station
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bryphotoguy

 
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Member Since: Feb 02, 2007
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I would recommend making an appointment with a Mac Genius instead of calling phone support. Phone support is convenient but they're definitely not as knowledgeable as the geniuses.

I thought I had a problem with my Mac Pro the first day. I tried to connect it to my stereo and when I did, the music still came out of the internal speaker. I spent 20 minutes dealing with phone support and after a few different tests, they set me up with an appointment with a Mac Genius. I had to lug this 60lb beast around the mall. I got there and the Apple Genius was like "Yea, do this." In 30 seconds he showed me what I needed to do.

I got the same runaround with my iPhone when I called for support. I called and called so many times trying to get help and nothing got resolved. I setup an appointment and they gave me a new phone no questions asked.

If you can take it to the Mac Geniuses, do it. They're great!! - Tony the Tiger


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eidolontubes

 
Member Since: Nov 07, 2007
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Quote:
Originally Posted by Cherokee View Post
All computers, whether Mac or PC, are designed to work properly. If your computer doesn't work right, have it checked out. Your satisfaction is important to Apple. They will get it fixed for you.
Well I saw this on Macworld...

Apple acknowledges iMac freezing issue
By Jim Dalrymple

Apple acknowledged on Thursday recent problems with its consumer iMac computer and promised a fix as soon as possible.

“A small number of iMac users have made us aware that a recent software update issued by Apple can sometimes cause their iMacs to freeze, requiring them to restart their iMac,” an Apple spokesperson told Macworld.

According to users the computer becomes unusable, requiring a hard reset in order to recover. Apple doesn’t know the exact cause of the problem, but they are investigating.

“We are tracking down the root cause of this bug, and will issue a software update which corrects it as soon as we can — most likely later this month,” the company spokesperson said. “We apologize for the inconvenience.”
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Alexis

 
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Member Since: Apr 20, 2006
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That's a few weeks old and nothing has been sorted. The vast majority are fine, so it seems strange a software fix would sort out the freezers.

Take your machine back.
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