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Mac Friendly UK ISP?


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touringman

 
Member Since: Jul 23, 2007
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Hi folks - recent PC switcher also looking to switch ISP (I am with Wanadoo (now Orange) and am fed up of service problems (and a helpline that has no interest in helping out if you have your own 3rd party Wireless modem router or don't use a PC.)

2 questions -

1 anyone recommend a UK Mac friendly ISP which is good value but more importantly has good service?

2 What do you need to do to switch? - been with freeserve/wanadoo/orange since the start of UK BB

Cheers

Tim
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Stetwin

 
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I'm with Tiscali 8mb bb and its fine imo - no free laptop offer like there is with the orange bb contracts though

oh and to switch u will need to phone up orange and say your switching suppliers and would like your code to do so, they will give you the code and you have to give this to your new supplier when you sign up

Sorry if I haven’t explained this very well but ive just got back from the pub so can hardly see never mind type
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rogerinlondon

 
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I have been with BT for years. It always works (just like a Mac....).
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Levi

 
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I've heard nothing but bad things from people since the Orange re-brand.

I'm with PlusNet at the moment and we've not had any trouble (except when BT said their was a problem with the phone line, so PlusNet had to cut the connection, and wouldn't turn it back on until they got the go ahead from BT... which took some pandering. I blame BT for that though.)

It's not the cheapest, and if something does go wrong I don't know how I'd get in touch with them (all their support stuff is web based); but their usage limits are the most generous I've found (even "Unlimited" packages have a "fair use" clause so they can cut your connection long before you've reached what I'm allowed on PlusNet (and I've used 130GB bandwidth in a month on more than one occasion; most other ISPs top out at 40GB - 80GB). They also include some VoIP features with your package (handy for people ringing me because they give you a local rate number; much cheaper than calling my mobile). Also, there's no long term contract, you just need to give a months notice (and pay a 70 connection charge that they defer until you switch providers, but I had to pay more than that to Tesco to end my contract early so it's not so bad).

If you don't need those features, then I've heard good things about BT
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knightlie

 
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Member Since: Mar 22, 2007
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I'm with Metronet (Plusnet), and I haven't had a moments trouble with them. I don't know what "Mac friendly" means, so I can't comment on that.

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homer_j

 
Member Since: Jun 26, 2005
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im with demon and they have dedicated mac support.

Just the road and my MBP.. wohoo.. No wireless networks - DOH! Oh well, wheres my ipod! :headphone
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touringman

 
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Thanks for the replies - for Mac friendly I meant dedicated Mac support.

I have just been reading MacWorld and noticed the top voted supplier was Zen?

Demon and Plusnet were two of the runners up.

I see I need to get a MAC number from Orange so I'll get on with it - cheers

Tim
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Macwillis

 
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Member Since: Jul 10, 2007
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i have macbook pro and i have Virgin broadband. using a netgear router.

they dont know i have a mac and ive never had any problems with it im moving house soon so someone is going to have a come out and set it up in the new house.
well a engineer is going to have a come out and tell virgin the address and stuff unless i can ring them myself and tell them etc. i hope so anyways.

as far as i know virgin dont have dedicated mac support but i dont see why thats a problem my mac works flawlessly with my modem even when ive directly pulgged into it. just use ethernet.
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brendan67

 
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i've four macs on airport express and virgin media (formerly ntl)
as my isp.

they do have mac specialists if you ever need techy support you will
get a mac specialist, further up the help ladder.

but to be honest you probably won't ever need that level, as the broadband service they provide, is first class.
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Macwillis

 
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i agree with brendan virgin media's service has been great been with them for about 2 years since the good ole' days of telewest and blueyonder.
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Sawday

 
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You must take a look at Zen. One of the top rated sites for customer service, performance, and reliability in the latest Which? report and it has dedicated Mac support. I've already asked AOL for my MAC (sic!) code and will be switching to Zen shortly.
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shahvikram123

 
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I'm with BT, and there pretty good. Very reliable, stable and their service never goes down.

I've heard a lot around my area that virgin media goes down, like every few months for a day or so. But then again that could be a good thing because they may be upgrading or making customers speeds faster etc.
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Gav

 
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AAISP are very good, albeit a little pricey, but the support they offer is out of this world.
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Alexis

 
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Have a look at madasafish Tim. They support Macs and have excellent customer service and
reliability.

http://www.madasafish.com/
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Macwillis

 
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what is the max speed the new macbook pro's can pick up with the new wireless "n" standad? im moving house in a few days and want to get the best speed. possible.
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