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MacBook Pro - AppleCare vs. Store Warranty?


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langt

 
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I'm out shopping for a Macbook, or a Macbook Pro within the next few months. I've been to a couple retail stores, and asked questions about the laptops, and for any new information on Leopard.

Everytime I go in there, I'm asked if I am interested in warranty on the product. The sales staff at these various stores tell me that Apple warranty is "90 days parts, 1 year phone support", obviously it is a sales pitch to have their store-warranty seem much better. Reading on the Apple website I've learnt that the standard warranty that comes with any Apple laptop is 1 year parts/labour, 90 days technical support.

Either way, I'm not satisfied with a standard warranty. My laptop will be used for school daily, I'm just curious what other owners feel is better.

Applecare vs. Store Warranty.

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Stretch

 
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Applecare. I never get store warranties. Store warranties are the stores way of making extra money off you, buying one is a bad decision.

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D3v1L80Y

 
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If you are interested in extending the warranty, then the only real choice would be going with Apple.
Other stores may be authorized resellers, but not necessarily all of them are authorized repair centers as well. Going with Apple will guarantee you that in the even something were to go wrong, it would be repaired by a certified Apple tech.
What Apple's site says is obviously the correct one, out of the two explanations you gave. One year parts/labor and 90 days phone support. You also have the option to extend it for the two additional years at any time while your first year warranty is active.
You are also better off simply purchasing the computer directly from Apple and not even getting a third-party reseller involved. Cutting out a middle-man is always the better choice, IMO.:black:

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Definately go Applecare. It's cheaper with a student discount too.
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cazabam

 
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The standard Apple warranty is 1 year parts, 90 days telephone support, not the other way around. Don't worry, though, if you need to call about a repair after 90 days - they won't cut you off. The 90 days telephone support is for things like "i can't figure out how to connect to my network" and other such 'getting started' problems.
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Say_Cheese

 
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If you get a store warranty and it goes a bit 'Pete tong' then you will have to take it back to the store. They will probably look at it and then send it to Apple at their expense. You could wait an unspecified amount of time for things to get sorted.

If you buy an Applecare waranty and it all goes wrong then you can take it straight to Apple.

I know which I would prefer.
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Having just used a "store" warranty on one of my TV's, had the chance to speak with a couple of people at the company that actually does the service for most all the major electronics stores. Found out that the exchange policy if they are not able to repair a device due to no parts being available, etc., will not happen for 21 business days after the service company has determined the problem. If this is the case with computers also, it means you could be without your notebook for up to 6 weeks before they would replace it. I would definitely go with Apple for this. Bet there are not many who have been without for longer than 2 weeks from the time it was sent back to them.

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langt

 
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Perfect, these are the responses I was looking for.

I've also heard that it is not a "must" to purchase the AppleCare at the time of purchase you're given 90 days? Is that correct?
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Dillinger-63

 
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I bought my Apple Care on eBay with a "Buy it Now" price of $219.00 with free shipping about two weeks after I bought my MacBook Pro. I saw one sell to the highest bidder or $178.00 w/free shipping. Not bad considering Apple has it for $349.00

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You can purchase AppleCare anytime before your 1st year warranty runs up.

http://www.apple.com/support/products/faqs.html
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langt

 
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Thanks
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Quote:
Originally Posted by cazabam View Post
The standard Apple warranty is 1 year parts, 90 days telephone support, not the other way around. Don't worry, though, if you need to call about a repair after 90 days - they won't cut you off. The 90 days telephone support is for things like "i can't figure out how to connect to my network" and other such 'getting started' problems.

i had a 5month old macbook with a bad battery. they did nothing but tell me to take in into a store to have them replace the battery.

the only way i got around it is by insisting i was no where near a store, and told them they can mail me a battery. after speaking kindly with a sup, a new battery was overnighted.

point is... they will cut you off, and tell you thats not how they do it anymore. just be persistant

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langt

 
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Quote:
Originally Posted by kgeier82 View Post
i had a 5month old macbook with a bad battery. they did nothing but tell me to take in into a store to have them replace the battery.

the only way i got around it is by insisting i was no where near a store, and told them they can mail me a battery. after speaking kindly with a sup, a new battery was overnighted.

point is... they will cut you off, and tell you thats not how they do it anymore. just be persistant
This experience was with AppleCare or a store warranty?
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CrossBones

 
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Applecare is the way to go.

EXCEPT if they really outsource the support to India we're screwed to say the least.
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Mace

 
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Quote:
Originally Posted by Dillinger-63 View Post
I bought my Apple Care on eBay with a "Buy it Now" price of $219.00 with free shipping about two weeks after I bought my MacBook Pro. I saw one sell to the highest bidder or $178.00 w/free shipping. Not bad considering Apple has it for $349.00
What's the difference between "ebay" applecare and Apple applecare? Considering you got it for a significantly lower price.
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