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  1. #1


    Member Since
    Nov 25, 2006
    Posts
    55
    What to do when new iMac freezes up?
    Hi. Sometimes when I'm online my iMac freezes up and I can't surf to a new site All I see is a small multi-colored "pinwheel" wherever I point my mouse.

    I think this is an AOL feature but anyway, I can't sign off AOL, my command Q does not respond, and I can't put the iMac to sleep or shut it off from the apple icon.

    What is the best thing to do under these circumstances? What I have been doing is shutting off the machine from the back. Any advice would be very helpful.

  2. #2


    Member Since
    Apr 12, 2005
    Location
    Cleveland Ohio
    Posts
    398
    Specs:
    Dual G5 powermac
    im guessing its AOL, did that bck in the day when i had it on win2k

    Is there any way you can dial the AOL access number via network prefs and then use safari/mozilla to surf?

    Thats assuming your dialup..i beleive its a bit easier to use PPOE to have DSL connected at all times an use a different browser, which would solve your problems
    new vid 8/8/05

  3. #3

    Mattlike's Avatar
    Member Since
    Mar 30, 2006
    Location
    Southern California
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    1,611
    Specs:
    Unibody MBP 2.4 GHz C2D/27" Core i7 iMac
    is AOL what you use as your isp?

    If it isn't and your AOL i what is causing problems/freezing click on the Apple icon in your menu bar and do a "force quit" and select the app thats not working. This should hopefully help you form having to have to shut down your computer all the time.

    btw, i'm not sure if the AOL software is Universal Binary yet.

  4. #4


    Member Since
    Nov 25, 2006
    Posts
    55
    Quote Originally Posted by Mattlike View Post
    is AOL what you use as your isp?

    If it isn't and your AOL i what is causing problems/freezing click on the Apple icon in your menu bar and do a "force quit" and select the app thats not working. This should hopefully help you form having to have to shut down your computer all the time.

    btw, i'm not sure if the AOL software is Universal Binary yet.
    Yes, AOL is my ISP. The Apple icon does not respond when this happens. What is the best thing to do?

  5. #5
    MacHeadCase
    Guest
    Do you have the latest version in the software? Like Mattlike says, did you make sure you were using the Universal Binary version (if it exists)? Other than that, maybe you should look into a good ISP instead, I dunno...

  6. #6


    Member Since
    Nov 25, 2006
    Posts
    55
    Yes, I have the latest version of AOL. I short, what is the best thing to do when the internet freezes up and the Apple icon will not respond? Is it ok to just turn off the computer from the back?

  7. #7
    MacHeadCase
    Guest
    I wouldn't do this for too long. These types of shut downs are pretty rough on the system and hardware.

    If you can't get the da*m AOL to respond with a Command (or Apple key) + Option + Esc, then uninstall the software (I do hope they offer an Uninstaller? I've heard they put stuff all over the system) ASAP and sign on with a stable and capable ISP.

  8. #8

    Mattlike's Avatar
    Member Since
    Mar 30, 2006
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    Specs:
    Unibody MBP 2.4 GHz C2D/27" Core i7 iMac
    Quote Originally Posted by MacHeadCase View Post
    I wouldn't do this for too long. These types of shut downs are pretty rough on the system and hardware.

    If you can't get the da*m AOL to respond with a Command (or Apple key) + Option + Esc, then uninstall the software (I do hope they offer an Uninstaller? I've heard they put stuff all over the system) ASAP and sign on with a stable and capable ISP.
    In addition to this, if you are able to afford an isp (cable/dsl) you can keep your AOL account and it will be free as you won't be signing on through their networks.

  9. #9

    xstep's Avatar
    Member Since
    Jun 25, 2005
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    On the road
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    Specs:
    2011 MBP, i7, 16GB RAM, MBP 2.16Ghz Core Duo, 2GB ram, Dual 867Mhz MDD, 1.75GB ram, ATI 9800 Pro vid
    Can you start and use other applications while this is occurring? If so, my guess is something is keeping the browswer busy or hanging it up. Just kill the browser using the Command-Option-Escape keys to bring up the kill dialog window.

    I would open the browser again to see if it can connect again. If not, then I'd susspect your network connection is getting messed up and that is more difficult to figure out from this side of the picture.

  10. #10


    Member Since
    Nov 25, 2006
    Posts
    55
    Quote Originally Posted by xstep View Post
    Can you start and use other applications while this is occurring? If so, my guess is something is keeping the browswer busy or hanging it up. Just kill the browser using the Command-Option-Escape keys to bring up the kill dialog window.

    I would open the browser again to see if it can connect again. If not, then I'd susspect your network connection is getting messed up and that is more difficult to figure out from this side of the picture.
    Yes, I can use other applications while this is occurring. I'll see if the command option escape keys work while this freeze occurs, i doubt that they will.

  11. #11

    mr g5's Avatar
    Member Since
    Jan 15, 2006
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    Specs:
    Mac Pro 2.66GHz Quad, 1GB RAM
    I had that problem its AOL. you dont have the universal version because the universal one is not on AOL's site yet.

    look at my thread on it.
    http://www.mac-forums.com/forums/showthread.php?t=48558
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