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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Install problem


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papaclio
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Every time I try to install new software
I get the following

Image mounting failed

Anyone know what problem can be ?
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Aptmunich

 
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It sounds like the disk image (.dmg) file you downloaded is corrupted.
Try re-downloading.
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Logan
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And if you haven't already, maybe reboot. You may have a pending image that for whatever reason is hanging.. (You can get into disk utility and make sure all previous images are unmounted prior to mounting the new image, but that's too technical, a reboot should clean it up if aptmunich's advice didn't help)

If rebooting doesn't fix it and redownloading (try another image file too just in case it's exclusively the file you're trying to open).. then post again .
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papaclio
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Tried installing from disc and from a download

same problem

thanks for prompt replies
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yogi

 
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What is it you re trying to install?

If you liked this post, consider using the Reputation System.
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papaclio
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Quote:
Originally Posted by yogi
What is it you re trying to install?

Gimp from download site and Toast 7 retail
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Mr Bobbins

 
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Do you run maintenance scripts and have you repaired permissions at late ?
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papaclio
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Quote:
Originally Posted by Mr Bobbins
Do you run maintenance scripts and have you repaired permissions at late ?

Yes i repaired permissions

I think it all started after I installed software for a new printer ( an Epson R340 )

When i was trying to load the bundled software one of the add ons " hung up " for ages so I tried to cancel install without success

I was forced to switch the Mac off

Could it be that that programme is "hanging " ?
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papaclio
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I managed to get into disc utility and ran " verify disc "

The test stopped and the following was displayed

Can I fix this or do I need a new drive ?


Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
%)
Checking Extended Attributes file.
Checking volume bitmap.
Volume Bit Map needs minor repair
Checking volume information.
Invalid volume free block count
Invalid volume free block count
%@ instead of %@)",2)
51973160
51973085
The volume Macintosh HD needs to be repaired.

Error: The underlying task reported failure on exit


1 HFS volume checked
Volume needs repair
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dtravis7

 
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Do you have your install CD/DVD that came with your machine? If so hold down "C" and boot from the install CD. Open the Disk Utility there and run it. See if it will fix the problem. Make sure you run Repair and not just verify.
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Mr Bobbins

 
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you probably damaged the volume header when the install went wrong. OSX does not take kindly to being forcefully turned off unlike OS9 where it wasn't really a problem. Their are two options to solve the problem, either buy and run the program diskwarrior, this may solve the problem or back everything up and do a clean install. If you have another computer you could backup everything through the firewire cable. I should think your harddrive itself is fine.
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papaclio
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I have two hard drives fitted

Is it possible to back up to the second drive ?

Thanks again for your patience as well as the advice
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Erudite.Warrior

 
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Quote:
Originally Posted by dtravis7 View Post
Do you have your install CD/DVD that came with your machine? If so hold down "C" and boot from the install CD. Open the Disk Utility there and run it. See if it will fix the problem. Make sure you run Repair and not just verify.
Do this first. Your volume needs to be repaired. If this does not work then try alternative solutions.
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Mr Bobbins

 
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Yes you can backup to the second drive and then install on the master. As the others have said see if Disk utility will help by running it off the CD. You never know it may solve the problem.
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