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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Help! Missing data and folders!


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atomheartmother

 
Member Since: Aug 27, 2006
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Crap. I don't know how this happened. But I'm missing some documents, a program installer, and several folders. Some of the folders are also strange looking in Finder--the Movies, Music, and Pictures folders are just plain blue folders versus the special icons.

I'm mostly concerned about the missing documents as they were important. I tried doing a spotlight search and nothing came up. Are they gone forever?

Also, a lot of my preferences have changed (mouse and trackpad settings, for example). The internet cache stuff seems to have been erased as well.

What's going on? I haven't done anything. I reset the PMU a few days ago, but all of this has happened since then.


Never in my life have I lost data on a computer. This is really irritating me.
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atomheartmother

 
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Update:

I was able to indirectly locate the documents. Spotlight wouldn't find them, but I could find them via the Recent Documents in Word. That's the only way though (I couldn't find them in Open Document). The folder I was keeping the documents cannot be found. However, strangely enough, I can save documents that folder in the Save As menu.

What the heck is going on here?
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NanoBite

 
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Are you able to find out the name of the folder your docs are being saved to, and the path to it?
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atomheartmother

 
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Quote:
Originally Posted by Pulse-8
Are you able to find out the name of the folder your docs are being saved to, and the path to it?
I know the name of the folder. I can save to it via Save As in Word. Otherwise, I can't find it anyway, including when doing a Spotlight search. I appear to be missing another folder as well. Also, what about the icons being messed up?
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atomheartmother

 
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One thing that I should mention is that I updated Quicktime and iTunes last night per a popup on my desktop (Automatic Updates, maybe). That is the only different thing that I've been doing.
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NanoBite

 
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Create a brand new folder in your Docs, then open Word, then open a "recent doc" and "Save As" to the new folder you just made, then close Word and navigate to the file you just saved in the new folder and open it....post back if it works...

You can restore those icons so don't focus too much on that or anything else at the mo', just let's sort out where your docs are....
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atomheartmother

 
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Quote:
Originally Posted by Pulse-8
Create a brand new folder in your Docs, then open Word, then open a "recent doc" and "Save As" to the new folder you just made, then close Word and navigate to the file you just saved in the new folder and open it....post back if it works...

You can restore those icons so don't focus too much on that or anything else at the mo', just let's sort out where your docs are....
I did what you said and it worked.

I also noticed that I'm actually "missing" a lot of folders--Public, Sites, Shared. I can see them in the Save As menu in Word. Also while I was uploading this picture, I can see the missing folders/files in the Photobucket upload menu.

Like I said before, a LOT of my preferences were changed: Expose, mouse/trackpad, Dock, desktop background, screensaver.

Others weren't: Energy Saving settings, Firewall, etc. Airport also stayed locked on the wireless address thing.


Here are some pictures of my problems:

I can see the missing folders in the Word Saved As menu (and Photobucket Upload):





This is what Finder shows:

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NanoBite

 
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Firstly, I would suggest you open up all the Word docs that are important and Save As to this new folder and any new docs you create I would save to this new folder too.

So, to backtrack....the files exist and can be opened in Word, but if you perform a search using Spotlight they don't show up, unless they have been saved to the new folder in your Docs?

Once you have moved your important files to the new folder, I would consider uninstalling/reinstalling Word.

I'm not savvy enuf to figure out why some folders show up in Word and PhotoBucket but don't show on your HD....

It appears they are still there, but somehow are invisible....this might be sorted out in the wash so to speak.
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atomheartmother

 
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Quote:
Originally Posted by Pulse-8
Firstly, I would suggest you open up all the Word docs that are important and Save As to this new folder and any new docs you create I would save to this new folder too.

So, to backtrack....the files exist and can be opened in Word, but if you perform a search using Spotlight they don't show up, unless they have been saved to the new folder in your Docs?

Once you have moved your important files to the new folder, I would consider uninstalling/reinstalling Word.

I'm not savvy enuf to figure out why some folders show up in Word and PhotoBucket but don't show on your HD....

It appears they are still there, but somehow are invisible....this might be sorted out in the wash so to speak.

The problem goes much deeper than word. Several other unrelated folders are also missing: Public, Sites, Shared, Downloaded files. I can see them in the Save As menu in Word. Also while I was uploading this picture, I can see the missing folders/files in the Photobucket upload menu. Their contents are also "missing" and can't be found with Spotlight.

Also like I said before, a LOT of my preferences were changed: Expose, mouse/trackpad, Dock, desktop background, screensaver.

Others weren't: Energy Saving settings, Firewall, etc. Airport also stayed locked on the wireless address thing.


Finally, some of the icons are also messed up/missing.
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NanoBite

 
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Have you used a Theme Changer recently?

I'm interested to see what happens once your important docs are secure and you uninstall/reinstall Word.
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atomheartmother

 
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Ok, this is messed up.

I found the files/folders by manually searching for them.

If I go to: Finder->Macintosh HD->Users, there is a folder Jesse (my account name). In that folder are the missing folders as well as normal ones.

How did this get disorganized? How do I get things back to normal?
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atomheartmother

 
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Quote:
Originally Posted by Pulse-8
Have you used a Theme Changer recently?

I'm interested to see what happens once your important docs are secure and you uninstall/reinstall Word.
I don't even know what Theme Changer is. I have the important docs secured on a USB flash drive.
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NanoBite

 
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How many User Accounts are there?

Can you open anything in this folder with Jesse on it?
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NanoBite

 
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Quote:
Originally Posted by atomheartmother
I don't even know what Theme Changer is. I have the important docs secured on a USB flash drive.
Theme is the look/feel of your desktop and folders....I recently changed my theme for the 1st time and had to create my email account again and lost some emails.

Finder>Macintosh HD>Users>Jesse is the location where you would expect to find your stuff, so there's no probs there....

Are you relatively new to Macs?
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atomheartmother

 
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Quote:
Originally Posted by Pulse-8
How many User Accounts are there?

Can you open anything in this folder with Jesse on it?
Only one user account (Jesse). I can see and open all files and folders in Jesse.
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