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  1. #1
    logos
    Guest
    Apple Tech Support
    It says on the Apple Support website (Europe) that within the complementary 90 days free tech support any calls to Apple Tech are free (even though it is a non-geographic national phone number) but I have been charged considerable sums on my phone bill. Have complained to Apple but they haven't replied.

    Anyone else experience this? I am new to Apple and Macs and am not sure whether I'm 'missing' something.

    Any ideas?

  2. #2
    jerodhusvar
    Guest
    Quote Originally Posted by logos
    It says on the Apple Support website (Europe) that within the complementary 90 days free tech support any calls to Apple Tech are free (even though it is a non-geographic national phone number) but I have been charged considerable sums on my phone bill. Have complained to Apple but they haven't replied.

    Anyone else experience this? I am new to Apple and Macs and am not sure whether I'm 'missing' something.

    Any ideas?
    Well, if you're not calling a toll-free number, you're going to have your wire charges. I don't think they meant to imply that you wouldn't.

    Or are you saying you were billed from Apple on your phone bill?

    Jerod

  3. #3

    Murlyn's Avatar
    Member Since
    Jun 11, 2003
    Location
    Mount Vernon, WA
    Posts
    4,915
    Specs:
    MacBook Pro 2.6 GHz Core 2 Duo 4GB RAM OS 10.5.2
    You didn't receive any bills from Apple for tech support did you? That is what is free, not any costs like phone calls, or gas to get down to the nearest apple store, or the plane ticket to fly to an apple store, etc etc. It's the tech support itself that is free.

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