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  1. #1


    Member Since
    Nov 28, 2013
    Posts
    9
    Macbook Pro help option shows nothing
    Goodness knows what I've done...

    1. Open up Help from the top bar
    2. Type in a search term to get a list of possible subjects
    3. Select any one of the subjects.
    4. Nothing.... The list of subjects disappears, no information, nothing at all.

  2. #2

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,455
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    From what application?
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  3. #3


    Member Since
    Nov 28, 2013
    Posts
    9
    Any and all!


    Update: From 'Finder' I get a message simply saying 'Help not available for Finder'.

    Update 2: From 'Facetime' it's 'Help isn't available for Facetime'.

    Hmm, this machine is only 2 weeks old, maybe it's built wrong? Surely not...

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,147
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    It's a brand new machine and help is missing from all your applications? We have to ask... have you done anything such as move, change, remove, files or folders? In other words, have you been messing with things? Please understand, we're not trying to chastise you but sometimes new users of OS X unknowingly do things that can cause damage to the operating system.

  5. #5

    cradom's Avatar
    Member Since
    Feb 14, 2004
    Location
    Groves, Texas
    Posts
    4,407
    Specs:
    13in macbook - 10.11 --- 21in. iMac 10.11 --- HP win 8
    Also are you online when this happens? A lot of the help files need to be downloaded.
    Always listen to experts. They’ll tell you what can’t be done and why. Then do it!
    -Lazarus Long

  6. #6


    Member Since
    Nov 28, 2013
    Posts
    9
    I would easily believe that I could mess things up :-) and yes I'm on-line.

    Telephone support told me to (a) move 3 files from preferences (e.g. com.apple.help.plist was one) to the desktop and (b) restart my machine. This fixed the problem.

    The operative then told me he wasn't sure if it was the restart or the move of files that did it.

    I was under the impression that 'turn it off, turn it on again' was only for PCs not Macs :-)


    I am now to work for a few days and if everything's OK to move the 3 files to trash.

    This all seems very odd to me...

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,147
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    When in doubt, don't throw it out, reboot! Glad to hear everything is OK.

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