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| Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :) |
Macbook Pro help option shows nothing
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 Member Since: Nov 28, 2013
Posts: 9
 
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11-28-2013, 11:53 AM
1. Open up Help from the top bar 2. Type in a search term to get a list of possible subjects 3. Select any one of the subjects. 4. Nothing.... The list of subjects disappears, no information, nothing at all. |
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Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,357
 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1
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11-28-2013, 11:59 AM
I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. |
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Member Since: Nov 28, 2013
Posts: 9
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11-28-2013, 12:01 PM
Update: From 'Finder' I get a message simply saying 'Help not available for Finder'. Update 2: From 'Facetime' it's 'Help isn't available for Facetime'. Hmm, this machine is only 2 weeks old, maybe it's built wrong? Surely not... |
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 42,097
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite
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11-28-2013, 12:27 PM
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Member Since: Feb 14, 2004
Location: Nederland, Texas
Posts: 3,553
Mac Specs: 13in macbook - 10.9.5
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11-28-2013, 12:48 PM
Craig Domingue - resident redneck. “Never argue with an idiot. He will only bring you down to his level and beat you with experience.”, George Carlin |
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Member Since: Nov 28, 2013
Posts: 9
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11-28-2013, 12:54 PM
Telephone support told me to (a) move 3 files from preferences (e.g. com.apple.help.plist was one) to the desktop and (b) restart my machine. This fixed the problem. The operative then told me he wasn't sure if it was the restart or the move of files that did it. I was under the impression that 'turn it off, turn it on again' was only for PCs not Macs :-) I am now to work for a few days and if everything's OK to move the 3 files to trash. This all seems very odd to me... |
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When in doubt, don't throw it out, reboot! Glad to hear everything is OK.
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