Macbook Pro help option shows nothing

Roy Gardiner · Roy Gardiner #1 (**permalink**)

11-28-2013, 11:53 AM

Goodness knows what I've done...

1. Open up Help from the top bar
2. Type in a search term to get a list of possible subjects
3. Select any one of the subjects.
4. Nothing.... The list of subjects disappears, no information, nothing at all.

bobtomay · bobtomay #2 (**permalink**)

11-28-2013, 11:59 AM

From what application?

Roy Gardiner · Roy Gardiner #3 (**permalink**)

11-28-2013, 12:01 PM

Any and all!

Update: From 'Finder' I get a message simply saying 'Help not available for Finder'.

Update 2: From 'Facetime' it's 'Help isn't available for Facetime'.

Hmm, this machine is only 2 weeks old, maybe it's built wrong? Surely not...

chscag · chscag #4 (**permalink**)

11-28-2013, 12:27 PM

It's a brand new machine and help is missing from all your applications? We have to ask... have you done anything such as move, change, remove, files or folders? In other words, have you been messing with things? Please understand, we're not trying to chastise you but sometimes new users of OS X unknowingly do things that can cause damage to the operating system.

cradom · cradom #5 (**permalink**)

11-28-2013, 12:48 PM

Also are you online when this happens? A lot of the help files need to be downloaded.

Roy Gardiner · Roy Gardiner #6 (**permalink**)

11-28-2013, 12:54 PM

I would easily believe that I could mess things up :-) and yes I'm on-line.

Telephone support told me to (a) move 3 files from preferences (e.g. com.apple.help.plist was one) to the desktop and (b) restart my machine. This fixed the problem.

The operative then told me he wasn't sure if it was the restart or the move of files that did it.

I was under the impression that 'turn it off, turn it on again' was only for PCs not Macs :-)

I am now to work for a few days and if everything's OK to move the 3 files to trash.

This all seems very odd to me...

chscag · chscag #7 (**permalink**)

11-28-2013, 01:43 PM

When in doubt, don't throw it out, reboot! Glad to hear everything is OK.

bobtomay #2 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 25,516 Mac Specs: 15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c	11-28-2013, 11:59 AM From what application? I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus.
	QUOTE Thanks

chscag #4 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 42,626 Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite	11-28-2013, 12:27 PM It's a brand new machine and help is missing from all your applications? We have to ask... have you done anything such as move, change, remove, files or folders? In other words, have you been messing with things? Please understand, we're not trying to chastise you but sometimes new users of OS X unknowingly do things that can cause damage to the operating system. COMMUNITY RULES Writing a Quality Post
	QUOTE Thanks

cradom #5 (permalink)
Member Since: Feb 14, 2004 Location: Nederland, Texas Posts: 3,637 Mac Specs: 13in macbook - 10.9.5	11-28-2013, 12:48 PM Also are you online when this happens? A lot of the help files need to be downloaded. Craig Domingue - resident redneck. “Never argue with an idiot. He will only bring you down to his level and beat you with experience.”, George Carlin
	QUOTE Thanks

chscag #7 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 42,626 Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite	11-28-2013, 01:43 PM When in doubt, don't throw it out, reboot! Glad to hear everything is OK. COMMUNITY RULES Writing a Quality Post
	QUOTE Thanks

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Roy Gardiner #1 (permalink)
Member Since: Nov 28, 2013 Posts: 9	11-28-2013, 11:53 AM Goodness knows what I've done... 1. Open up Help from the top bar 2. Type in a search term to get a list of possible subjects 3. Select any one of the subjects. 4. Nothing.... The list of subjects disappears, no information, nothing at all.
	QUOTE Thanks

Roy Gardiner #6 (permalink)
Member Since: Nov 28, 2013 Posts: 9	11-28-2013, 12:54 PM I would easily believe that I could mess things up :-) and yes I'm on-line. Telephone support told me to (a) move 3 files from preferences (e.g. com.apple.help.plist was one) to the desktop and (b) restart my machine. This fixed the problem. The operative then told me he wasn't sure if it was the restart or the move of files that did it. I was under the impression that 'turn it off, turn it on again' was only for PCs not Macs :-) I am now to work for a few days and if everything's OK to move the 3 files to trash. This all seems very odd to me...
	QUOTE Thanks

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