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Thread: Newbie

  1. #1


    Member Since
    Nov 25, 2013
    Posts
    4
    Newbie
    Hi

    I have been supporting windows and dos users for nearly 20 years.I have been asked to start support Mac's.

    I need to get some experience, some hardware and some training

    I have know idea where to start

    If i got a MAC Mini which looks to be about the cheapest option.

    would it be useful if i had a duel boot option? or buy a second hand mac

    Im guessing im will be supporting a mixture of versions

    Thanks

    Steve

  2. #2

    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,799
    Specs:
    2013 MBA 13" - OS X 10.11
    You will be pleased to discover that OS X does not need half the amount of maintenance / troubleshooting as Windows does.
    A good place to start is get a refurbished Mac of your choice ( preferably one you will be supporting most likely ), and get yourself up to speed with OS X ( I would start with Snow Leopard and newer )
    What you are not clear about is whether you will be supporting OS X in business environments or just private .

    I am sure you will like OS X a lot if you can resist the temptation to compare it with Windows all the time.
    They are totally different.

    Good luck and if you have questions, let us know.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  3. #3


    Member Since
    Nov 25, 2013
    Posts
    4
    Hi

    Thanks for the advice, yes it will be in a Business environment


    Just looking at a Refurbished 'Apple Mac Mini 2GB, 500Gb hard disk'

    running Snow leopard 10.6.8 and ms office

    would i be able to upgraded it to 10.8?

  4. #4

    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,799
    Specs:
    2013 MBA 13" - OS X 10.11
    Do you know the exact model number go the Mac Mini ?
    I don't know by heart what the minimum specs are for running 10.8.

    If you are going to support OS X in a business environment, then it is all about productivity of the employees and the cost of supporting the infrastructure.
    That covers hardware reliability, Operating system stability and the correct apps. ....
    It is not about how nice it all looks ( unless you are in the fashion business )

    Bringing OS X into play will need a business case to ensure it makes ( economical & financial ) sense.
    I love OS X, but if a windows environment has a lower cost ( purchase & support ) for the same productivity, I will go for Windows... Your business case will have to check that out and strike a balance.
    ( Don't underestimate this part of the process )

    Good luck.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  5. #5

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,782
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Quote Originally Posted by steve-mac View Post
    Thanks for the advice, yes it will be in a Business environment
    How will you be using these/this machine? Knowing how you will be using it will help us tailor a list of resources for you.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  6. #6

    MightyGem's Avatar
    Member Since
    Nov 29, 2010
    Location
    Warrington, UK
    Posts
    2,059
    Specs:
    PPC Mini, 10.4.11. Intel Mini, 10.6.8. MacBook Pro, 10.10.5. iPhone 3GS.
    would i be able to upgraded it to 10.8?
    As long as it's a late 2009 model, or later, Mactracker says it will run OSX 10.9 Mavericks(the latest OS).

  7. #7


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    I would not recommend a dual-boot environment, as that will act as a crutch to hobble your ability to learn OS X.

    The number one mistake switchers and Windows users make is that they assume that OS X is just Windows as designed by a different company. It is most definitely not -- it has not only an entirely different underpinning (UNIX), it has an entirely different "operating philosophy." While there are many surface similaries (thanks mostly to Windows copying Mac concepts, I might add) -- the graphical interface, files/folders metaphor, where user data is largely stored and so forth -- are roughly the same, the approach is as different as that of the different approach taken by cars and airplanes on the question of getting somewhere.

    So unless you're going to go into this with an open mind, you may encounter some frustration that OS X isn't Windows, since that's obviously what you're used to. Just FYI.

  8. #8


    Member Since
    Nov 25, 2013
    Posts
    4
    Thanks again for your input.
    Sounds like solid advice
    I have just spotted this
    Apple Mac Pro Desktop - (January, 2008), Quad Core Xeon x2, 8GB RAM, 750 GB HDD
    The seller does not know if it will run 10.8 he said i would need to give apple the serial number (but wont tell me what it is)

  9. #9

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,787
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Ask him for the model number of the Mac Pro. Some of the early Mac Pro machines can not run Mountain Lion or Mavericks. Since this one was a 2008 model, we need the model number in order to determine what it can run.

  10. #10


    Member Since
    Nov 25, 2013
    Posts
    4
    Hi
    MPN..A1186
    MacPro3,1

  11. #11

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    769
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.6), iPhone 6 (iOS 9).
    Have a read of this:

    https://discussions.apple.com/docs/DOC-3761

    In particular, it looks like that model mac pro is compatible (extract from the link):

    Someone who does not have the serial number of their machine due to a logicboard replacement,
    or other is desiring to purchase an older machine and wanting to know about Mountain Lion's compatibility,
    will benefit by the following. The model identifier, also known as Machine ID, can be found in Apple menu -> About This Mac -> System Information or More info. The following Macs with 10.6.8 or later, 2GB of RAM, and 8 GB of hard space (presumably an additional 15% of free hard disk space will be beneficial as has always arbitrarily been found in the past) are able to upgrade to Mac OS X 10.8:

    iMac 7,1 and later
    MacBook 5,1 and later
    MacBook Pro 3,1 and later
    MacBook Air 2,1 and later
    Mac Mini 3,1 and later.
    Mac Pro 1,x to 2,x not officially supported solution, 3,1 and later (officialy supported)
    Johann Gambolputty de Von Ausfern....


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