Results 1 to 6 of 6

Thread: Volume problems

  1. #1


    Member Since
    Jun 12, 2013
    Posts
    2
    Volume problems
    Problem: no sound, volume control not working.
    Work performed by Apple store: checked unit, no audio from internal speakers or headphone jack. Tested with good external speaker. Problem not resolved
    Apple store recommendation: MLB replacement. Logic Board 2.8Ghz.
    Cost: Philippine peso 48,100 = USD 1,117
    This is shocking since my 13" laptop Pro was purchased in only Feb 2012. This is my very first Mac and thoroughly disappointing.

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,538
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    All Apple products come with 1 year of AppleCare from the date of purchase. Did you by any chance extend that to 2 more years? If not, you were quoted the out of warranty price to fix your MBP.

    If the audio was working fine for a long time and stopped, it'd be hard to prove/show a manufacturing defect that would be likely fixed by Apple at no cost to you. But having something fail over a year past purchase and even longer after manufacturing might indicate user fault..

    The average price for a Logic Board replacement in the US is around $750-$800..unfortunately a large portion of the price of a new MBP..and if the MBP was old enough, people just move onto a new one, but yours is only 1 year old so it's quite a dilemma..

    You might also want to contact any third party repair shops to see if they can do the Logic Board replacement for cheaper than what Apple has quoted you.
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  3. #3

    toMACsh's Avatar
    Member Since
    Jul 30, 2009
    Location
    Wisconsin
    Posts
    6,145
    Specs:
    Mac Mini (Late 2014) 2.6GHz Intel Core i5 Memory: 8GB 1600MHz DDR3
    Quote Originally Posted by Raz0rEdge View Post
    All Apple products come with 1 year of AppleCare from the date of purchase. Did you by any chance extend that to 2 more years?
    Yep. Always buy the extended warranty, especially for a laptop. It's a machine. Machines break. Sorry it happened to you. However, I bet someone can provide statistics indicating that Apple computers are more reliable than most other brands. You are unfortunately one of very few that this has happened to, relatively speaking.

  4. #4


    Member Since
    Jun 12, 2013
    Posts
    2
    Volume problems
    Thanks for responses and suggestions - unfortunately, I did not extend the warranty beyond the 12 months - an expensive mistake as it happens.

  5. #5

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,466
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Who knows how good the Apple techs are there.

    Log in to a different account to see if it works there.

    Try a SMC reset -- link.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  6. #6

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,538
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Quote Originally Posted by sbg_123 View Post
    Thanks for responses and suggestions - unfortunately, I did not extend the warranty beyond the 12 months - an expensive mistake as it happens.
    Ahh, yes...it's just a level of security for 3 years and after that you can decide to either part it out, sell as is or repair based on what's broken and you know something newer/cooler is out for you to upgrade to..

    So, do seek out other repair shops and see what they say. Apple is definitely going to come in at a higher price.

    Alternatively, you could also explore doing the work yourself using the iFixIt guides if you can find the Logic Board at a decent price and you are so inclined..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Brightness/volume button problems
    By chamilton33 in forum Apple Notebooks
    Replies: 5
    Last Post: 05-12-2013, 06:00 PM
  2. Problems with boot up volume
    By UncleMonty in forum OS X - Operating System
    Replies: 1
    Last Post: 10-31-2012, 01:56 PM
  3. Repairing Volume.... questions and problems.
    By prozack28 in forum OS X - Operating System
    Replies: 3
    Last Post: 03-13-2009, 09:37 PM
  4. Problems With Volume, Brightness, and Mouse
    By onelove406 in forum OS X - Operating System
    Replies: 2
    Last Post: 05-06-2008, 02:46 AM
  5. volume problems
    By dgroup in forum Apple Desktops
    Replies: 0
    Last Post: 07-05-2007, 09:27 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •