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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Volume problems


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sbg_123

 
Member Since: Jun 12, 2013
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Problem: no sound, volume control not working.
Work performed by Apple store: checked unit, no audio from internal speakers or headphone jack. Tested with good external speaker. Problem not resolved
Apple store recommendation: MLB replacement. Logic Board 2.8Ghz.
Cost: Philippine peso 48,100 = USD 1,117
This is shocking since my 13" laptop Pro was purchased in only Feb 2012. This is my very first Mac and thoroughly disappointing.
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Raz0rEdge

 
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All Apple products come with 1 year of AppleCare from the date of purchase. Did you by any chance extend that to 2 more years? If not, you were quoted the out of warranty price to fix your MBP.

If the audio was working fine for a long time and stopped, it'd be hard to prove/show a manufacturing defect that would be likely fixed by Apple at no cost to you. But having something fail over a year past purchase and even longer after manufacturing might indicate user fault..

The average price for a Logic Board replacement in the US is around $750-$800..unfortunately a large portion of the price of a new MBP..and if the MBP was old enough, people just move onto a new one, but yours is only 1 year old so it's quite a dilemma..

You might also want to contact any third party repair shops to see if they can do the Logic Board replacement for cheaper than what Apple has quoted you.

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...Ashwin



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toMACsh

 
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Quote:
Originally Posted by Raz0rEdge View Post
All Apple products come with 1 year of AppleCare from the date of purchase. Did you by any chance extend that to 2 more years?
Yep. Always buy the extended warranty, especially for a laptop. It's a machine. Machines break. Sorry it happened to you. However, I bet someone can provide statistics indicating that Apple computers are more reliable than most other brands. You are unfortunately one of very few that this has happened to, relatively speaking.
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sbg_123

 
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Thanks for responses and suggestions - unfortunately, I did not extend the warranty beyond the 12 months - an expensive mistake as it happens.
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bobtomay

 
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Who knows how good the Apple techs are there.

Log in to a different account to see if it works there.

Try a SMC reset -- link.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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Raz0rEdge

 
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Quote:
Originally Posted by sbg_123 View Post
Thanks for responses and suggestions - unfortunately, I did not extend the warranty beyond the 12 months - an expensive mistake as it happens.
Ahh, yes...it's just a level of security for 3 years and after that you can decide to either part it out, sell as is or repair based on what's broken and you know something newer/cooler is out for you to upgrade to..

So, do seek out other repair shops and see what they say. Apple is definitely going to come in at a higher price.

Alternatively, you could also explore doing the work yourself using the iFixIt guides if you can find the Logic Board at a decent price and you are so inclined..

--
Regards
...Ashwin



Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.
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