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  1. #1


    Member Since
    Feb 19, 2013
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    1
    Unhappy Updating Office 2011 on MAC
    I have a Mac computer with office 2011 installed.

    I receive regular updates but each time, I get the following message:

    "These applications must be closed before the software can be installed:

    Microsoft Database Daemon
    SyncServicesAgent

    These applications aren't on my tool bar at the bottom and when I locate them in applications and try to close them, they aren't open. What do I need to do.

  2. #2

    Lifeisabeach's Avatar
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    Quote Originally Posted by rosie-bell View Post
    I have a Mac computer with office 2011 installed.

    I receive regular updates but each time, I get the following message:

    "These applications must be closed before the software can be installed:

    Microsoft Database Daemon
    SyncServicesAgent

    These applications aren't on my tool bar at the bottom and when I locate them in applications and try to close them, they aren't open. What do I need to do.
    Those are background processes that you'll have to kill using Activity Monitor. Just open that up, find and select each of those, then select Quit Process from the menu.

    It's rather odd that the installer can't do this on its own. *shrug* That's Microsoft for you.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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  3. #3

    chscag's Avatar
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    It's rather odd that the installer can't do this on its own. *shrug* That's Microsoft for you.
    I agree but find it even more odd that those processes are running in the background. I've been doing MS updates for years from Office 2008 and now with Office 2011 and have never experienced the message she's seeing. On occasion the installer will tell me to shut down Word, Powerpoint, or even the updater, but never the two she was told to shut down.

  4. #4

    MacInWin's Avatar
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    Specs:
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    They may be running in the background because one of the Applications in Office crashed but left them running sometime in the past. I've seen that happen before.

  5. #5


    Member Since
    Jun 22, 2010
    Posts
    33
    installing office 2011 updates
    Its incredibly irritating to receive the message one should update Office for Mac, then finally receive the message one should close these mysterious programms which are impossible to find. So I start up in safe mode (keeping the shift-key down when restarting) but then its a whole effing hassle to find the update-alert again. How stupid and user unfriendly can one get?


    Quote Originally Posted by lifeisabeach View Post
    Those are background processes that you'll have to kill using Activity Monitor. Just open that up, find and select each of those, then select Quit Process from the menu.

    It's rather odd that the installer can't do this on its own. *shrug* That's Microsoft for you.

  6. #6

    Sawday's Avatar
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    iMac: 24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPad mini2, iPhone5s
    No need to open in Safe mode. Just use Activity Monitor to quit those applications.
    Experience teaches you to recognise a mistake when you make it again.

  7. #7

    harryb2448's Avatar
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    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    Something is not quite right. Used Office since before OS X days and have never observed that before.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  8. #8


    Member Since
    Jan 22, 2010
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    Victoria, BC
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    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    I'm no expert on Office, but I'd bet my bottom dollar that the OP is not properly quitting the apps and is instead "closing" them, leaving processes running when trying to update. Or that there are background processes for certain Office functions (like handing incoming invitations or updating calendars etc) that are again left running because the original application wasn't actually quit.

    Try making sure Office is *completely quit* and then run the Office Updater and see if the problem disappears.

  9. #9


    Member Since
    Nov 25, 2013
    Posts
    2
    Suggested solution not quite working
    I actually tried the option to kill SyncServicesAgent.app in Activity Monitor but this has not worked. As soon as a process is killed, a new one is created (see attached).

    Anyone know how to get around this?

    Thanks in advance!

  10. #10

    McBie's Avatar
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    Apr 26, 2008
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    2013 MBA 13" - OS X 10.11
    You have to ensure that ALL Office apps are properly closed, not just WORD / PPT / XLS, but all other MS Apps as well. Then you can kill the processes in Activity Monitor.
    Also have a look here https://discussions.apple.com/thread...rt=15&tstart=0

    Let us know how you get on.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  11. #11


    Member Since
    Nov 25, 2013
    Posts
    2
    Fixed
    Thanks for the help McBie. Looking at the other thread helped solve the issue, as going offline did the trick for me too!

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