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Updating Office 2011 on MAC


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rosie-bell

 
Member Since: Feb 19, 2013
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I have a Mac computer with office 2011 installed.

I receive regular updates but each time, I get the following message:

"These applications must be closed before the software can be installed:

Microsoft Database Daemon
SyncServicesAgent

These applications aren't on my tool bar at the bottom and when I locate them in applications and try to close them, they aren't open. What do I need to do.
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Lifeisabeach

 
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Quote:
Originally Posted by rosie-bell View Post
I have a Mac computer with office 2011 installed.

I receive regular updates but each time, I get the following message:

"These applications must be closed before the software can be installed:

Microsoft Database Daemon
SyncServicesAgent

These applications aren't on my tool bar at the bottom and when I locate them in applications and try to close them, they aren't open. What do I need to do.
Those are background processes that you'll have to kill using Activity Monitor. Just open that up, find and select each of those, then select Quit Process from the menu.

It's rather odd that the installer can't do this on its own. *shrug* That's Microsoft for you.


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chscag

 
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Quote:
It's rather odd that the installer can't do this on its own. *shrug* That's Microsoft for you.
I agree but find it even more odd that those processes are running in the background. I've been doing MS updates for years from Office 2008 and now with Office 2011 and have never experienced the message she's seeing. On occasion the installer will tell me to shut down Word, Powerpoint, or even the updater, but never the two she was told to shut down.
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MacInWin

 
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They may be running in the background because one of the Applications in Office crashed but left them running sometime in the past. I've seen that happen before.
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drflip

 
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Its incredibly irritating to receive the message one should update Office for Mac, then finally receive the message one should close these mysterious programms which are impossible to find. So I start up in safe mode (keeping the shift-key down when restarting) but then its a whole effing hassle to find the update-alert again. How stupid and user unfriendly can one get?


Quote:
Originally Posted by lifeisabeach View Post
Those are background processes that you'll have to kill using Activity Monitor. Just open that up, find and select each of those, then select Quit Process from the menu.

It's rather odd that the installer can't do this on its own. *shrug* That's Microsoft for you.
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Sawday

 
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No need to open in Safe mode. Just use Activity Monitor to quit those applications.

Happiness is not getting what you want, but wanting what you get.
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harryb2448

 
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Something is not quite right. Used Office since before OS X days and have never observed that before.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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spilcs

 
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I actually tried the option to kill SyncServicesAgent.app in Activity Monitor but this has not worked. As soon as a process is killed, a new one is created (see attached).

Anyone know how to get around this?

Thanks in advance!
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McBie

 
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You have to ensure that ALL Office apps are properly closed, not just WORD / PPT / XLS, but all other MS Apps as well. Then you can kill the processes in Activity Monitor.
Also have a look here https://discussions.apple.com/thread...rt=15&tstart=0

Let us know how you get on.

Cheers ... McBie

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spilcs

 
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Thanks for the help McBie. Looking at the other thread helped solve the issue, as going offline did the trick for me too!
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