New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Rookie Question


Post Reply New Thread Subscribe

 
Thread Tools
LisaBBB

 
Member Since: Feb 04, 2013
Posts: 5
LisaBBB is on a distinguished road

LisaBBB is offline
All of a sudden every time I try to open a Word doc or open Word at all, I get the spinning beach ball of death and the only way I can make it stop is to force quit. This little problem has rendered my Word software useless. How do I fix it?
QUOTE Thanks
harryb2448

 
harryb2448's Avatar
 
Member Since: Nov 28, 2007
Location: Nambucca Heads Australia
Posts: 16,888
harryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond repute
Mac Specs: iMac i5 2.7GHz OS X.9.4

harryb2448 is online now
G'day and welcome to the forums.

What version of Office are we discussing here? Office 2008 has an uninstaller, Office 2011 does not and can be the devil to delete. Then do a clean install complete with activation code.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
QUOTE Thanks
LisaBBB

 
Member Since: Feb 04, 2013
Posts: 5
LisaBBB is on a distinguished road

LisaBBB is offline
Ok, I am really good at some things. This isn't one of them. The software is less than a year old. I can't check the version unless I open Word and that #^@& spinning wheel comes back. Suffice to say, it is brand new, it came installed on my new Macbook Pro I bought in June.
QUOTE Thanks
harryb2448

 
harryb2448's Avatar
 
Member Since: Nov 28, 2007
Location: Nambucca Heads Australia
Posts: 16,888
harryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond repute
Mac Specs: iMac i5 2.7GHz OS X.9.4

harryb2448 is online now
Well let's assume it is Office 2011. You will need the DVD and code to do a clean install after removing. Unusual to get Office on a new Mac ~ certainly did not come free on my June 2012 iMac. Not installed illegally by the seller by any chance?


Downloads | Fix-KB

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
QUOTE Thanks
LisaBBB

 
Member Since: Feb 04, 2013
Posts: 5
LisaBBB is on a distinguished road

LisaBBB is offline
No, I would never buy anything illegally. The ethical issue aside, I require far too much after-purchase hand holding. I bought it at the Apple store and they installed the software for me. I think I will just take a walk tomorrow and have them fix it. I thought if there was an easy fix i would check here first. Thanks for your response though.
QUOTE Thanks
MacInWin

 
MacInWin's Avatar
 
Member Since: Jul 07, 2008
Location: Winchester, VA
Posts: 2,065
MacInWin is a name known to allMacInWin is a name known to allMacInWin is a name known to allMacInWin is a name known to allMacInWin is a name known to allMacInWin is a name known to allMacInWin is a name known to all
Mac Specs: 2011 MBP, 2008 iMac, iPhone 4S, iPad (Retina), 13" MBP and MacMini

MacInWin is offline
if you have the installation discs for Office (and you should have been given them by the Apple store), then you can reinstall it yourself. Not hard to do, pretty much just follow the instructions.
QUOTE Thanks
harryb2448

 
harryb2448's Avatar
 
Member Since: Nov 28, 2007
Location: Nambucca Heads Australia
Posts: 16,888
harryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond repute
Mac Specs: iMac i5 2.7GHz OS X.9.4

harryb2448 is online now
Not suggesting for a moment you did anything wrong. Taking it back sounds like the best option.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
QUOTE Thanks
toMACsh

 
toMACsh's Avatar
 
Member Since: Jul 30, 2009
Location: Wisconsin
Posts: 5,438
toMACsh is a glorious beacon of lighttoMACsh is a glorious beacon of lighttoMACsh is a glorious beacon of lighttoMACsh is a glorious beacon of lighttoMACsh is a glorious beacon of lighttoMACsh is a glorious beacon of light
Mac Specs: Mac Mini Core 2 Duo

toMACsh is offline
Quote:
Originally Posted by LisaBBB View Post
No, I would never buy anything illegally.
Well, it's always a possibility that any of us could unwittingly purchase something that was not obtained or sold legally.
QUOTE Thanks

Post Reply New Thread Subscribe


« Coupon Printing Problem | Migration Assistant doesnt find "D"drive??? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
The QUESTION Game ToddG Schweb's Lounge 159 08-15-2007 05:25 PM
Rookie question.. RickMac Movies and Video 2 03-12-2007 08:05 PM
Ask 'me' a question... eric Schweb's Lounge 22 01-12-2007 06:33 AM
Video production question macinsandiego Movies and Video 4 11-17-2004 07:39 AM
Postscript question battleangel444 OS X - Operating System 2 07-09-2004 12:45 PM

All times are GMT -4. The time now is 02:19 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?