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Thread: Rookie Question

  1. #1


    Member Since
    Feb 04, 2013
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    Question Rookie Question
    All of a sudden every time I try to open a Word doc or open Word at all, I get the spinning beach ball of death and the only way I can make it stop is to force quit. This little problem has rendered my Word software useless. How do I fix it?

  2. #2

    harryb2448's Avatar
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    G'day and welcome to the forums.

    What version of Office are we discussing here? Office 2008 has an uninstaller, Office 2011 does not and can be the devil to delete. Then do a clean install complete with activation code.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3


    Member Since
    Feb 04, 2013
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    Uuggghhhh
    Ok, I am really good at some things. This isn't one of them. The software is less than a year old. I can't check the version unless I open Word and that #^@& spinning wheel comes back. Suffice to say, it is brand new, it came installed on my new Macbook Pro I bought in June.

  4. #4

    harryb2448's Avatar
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    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Well let's assume it is Office 2011. You will need the DVD and code to do a clean install after removing. Unusual to get Office on a new Mac ~ certainly did not come free on my June 2012 iMac. Not installed illegally by the seller by any chance?


    Downloads | Fix-KB
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  5. #5


    Member Since
    Feb 04, 2013
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    Legally mine
    No, I would never buy anything illegally. The ethical issue aside, I require far too much after-purchase hand holding. I bought it at the Apple store and they installed the software for me. I think I will just take a walk tomorrow and have them fix it. I thought if there was an easy fix i would check here first. Thanks for your response though.

  6. #6

    MacInWin's Avatar
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    if you have the installation discs for Office (and you should have been given them by the Apple store), then you can reinstall it yourself. Not hard to do, pretty much just follow the instructions.

  7. #7

    harryb2448's Avatar
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    Not suggesting for a moment you did anything wrong. Taking it back sounds like the best option.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  8. #8

    toMACsh's Avatar
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    Quote Originally Posted by LisaBBB View Post
    No, I would never buy anything illegally.
    Well, it's always a possibility that any of us could unwittingly purchase something that was not obtained or sold legally.

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