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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

How do I use Superdrive ?


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Dorsetman

 
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It just rejects discs.
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harryb2448

 
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More details.

MacBook, iMac or wha, type of media tand sounds like the optical drive has failed.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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Dorsetman

 
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This is a new 27 inch iMac - delivered about 22nd December 2012 ( and I was away from home from early January until now).
I am trying to instal Photoshop Elements 10 from the disc - and it is a Mac only disc. When I put the disc in the Superdrive, it stays in for a few seconds, and then ejects.
Finder/Applications shows DVD player - which has to be Superdrive, so I assume the USB connection is good.
I have tried putting a music CD in the Superdrive ; that stays in, but nothing else happens, until I go to Finder/Apps, and when I click on DVD player the disc ejects.
Does it sound as if the Superdrive is faulty ? Or am I missing out some essential step ?
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dtravis7

 
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You have the Apple external USB Superdrive?

All CD/DVDs are ejecting except Music ones?
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It does sound like your external drive is faulty. Since it's probably a tray loader, try cleaning it carefully with a can of compressed air. Otherwise you may wind up replacing it.
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Dorsetman

 
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Quote:
Originally Posted by dtravis7 View Post
You have the Apple external USB Superdrive?

All CD/DVDs are ejecting except Music ones?
I don't have any Mac specific disks except the Photoshop Elements one ;
I had only tried one music CD - now I tried another, and that one ejected automatically. So I went back and tried the first one again, and that too ejected, it is just that it kept it in a bit longer before it did that.
AS to cleaning, I had assumed that a brand new device, which I took out of its packaging, would not need dust removal ?
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MacNasty

 
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It seems Apple's solution to poor OS control of the Superdrives is to drop them totally (unless you buy an external). I recently tried to burn some of my iTunes purchased music to a CD on my MacPro. Using iTunes I would select the Playlist and then select "burn" from the menu. One of my drives (I have 2) would open and the prompt would come on screen to insert a blank CD. Once the CD was in place I'd close the drive and nothing would happen. I found I had to have a blank disc in EACH Superdrive or it would not burn. Crazy.
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chscag

 
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Quote:
AS to cleaning, I had assumed that a brand new device, which I took out of its packaging, would not need dust removal ?
If you would have told us that in your first post instead of a cryptic question with little or no information, we could have saved time and told you to exchange it since it was new.
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Dorsetman

 
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AppleCare tell me that my Superdrive is faulty . I did not expect that with a brand new thing, especially since is Apple is at least twice the price of the equivalent Windows kit. However I have an appointment now at the local Apple Store, and presumably will return with a new drive.

As to chsag's grumble, I do apologise - but as a new Apple user, how was I to know what is relevant and what is not ? You can always ask what you need to know - and you won't bother to read through a long message which may be full of things you consider irrelevant !
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Quote:
Originally Posted by Dorsetman View Post
I did not expect that with a brand new thing, especially since is Apple is at least twice the price of the equivalent Windows kit.
It is not "twice the price" -- there is NO equivalent Windows kit to a 27" iMac.

(but don't take my word for it -- read ANY review of the 27" iMac in ANY leading Windows magazine, let them tell you.)
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Dorsetman

 
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Ah, but bits not the Mac which has failed - its the Superdrive.
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Quote:
Originally Posted by Dorsetman View Post
This is a new 27 inch iMac - delivered about 22nd December 2012...

Does it sound as if the Superdrive is faulty ? Or am I missing out some essential step ?
Just take the computer back to Apple & have them repair it. That's why you have 12 months of Applecare.

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
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Dorsetman

 
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Quote:
Originally Posted by pigoo3 View Post
Just take the computer back to Apple & have them repair it. That's why you have 12 months of Applecare.

- Nick
Just as a matter of principle, I object to such a procedure.Living in a rural situation, I have a one hour journey to the Apple Store, so in effect waste two half days, plus parking at 10 per time, to get their mistakes corrected. Don't they test these things ? Cynically I suppose they are built in China, at a small fraction of the cost charged to customers. O K i switched to Apple because Windows operation is so flaky, but at least there is some competition in making the hardware, and I don't think Acer or Sony would have put me to this hassle.
Black mark Apple, in my book.
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pigoo3

 
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Quote:
Originally Posted by Dorsetman View Post
Just as a matter of principle, I object to such a procedure.Living in a rural situation, I have a one hour journey to the Apple Store...
Well...you can sit back with your non-working superdrive and feel comfortable sticking to your principles...or you can get off your butt and get to your nearest Apple store for repairs.

One hour away is absolutely nothing. Some folks here in the United States drive 90 minutes each way to work every day...a 1 hour trip (each way) for you to go to the Apple Store is no big deal whatsoever.

As far as your comments about Apple "testing these things". Have you ever heard of:

- 100% of new automobiles being defect free??
- 100% of new refrigerators being defect free??
- 100% of new televisions being defect free??
- etc. etc.

In fact...have you ever heard of any consumer product being 100% defect free?? I hardy doubt it. Thus...some (a very small number) of brand new Apple computers will/may have defects as well. Again...you have 12 months of Applecare...USE IT!!!

- Nick

p.s. If you're too "principled" to go to your local Apple Store (the whole 1 hour away)...then call Apple...and arrange to ship your computer to them for repair.

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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Dorsetman

 
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er, um, I had not realised that you were so bad in USA ? Over on this side of the pond, well yes , I have heard of tvs, automobiles and refrigerators being 100% OK. Personally, I am a critical person, but I must say that, for example, I never took any of my last three automobiles back to have mistakes put right - service yes - after 25000km or whatever ( Mercedes, Audi, Honda... ) In my present home I have just replaced the whole sound system, tv, and room controls for all that stuff, now run from an iPad App., but that is after 8 years service from the original installation, and just to update the equipment...Maybe we just have better manufacturers in Europe ?
Actually, you put your finger on it - Apple should have offered to collect my duff kit and have delivered fresh working kit to me - not put me to the trouble of delivery and collection at my own expense when I paid them to supply good kit in the first place. It seems arrogant, insolent, and customer unfriendly - and Apple do have a name for this. Justified, I find.
I am enjoying this correspondence !
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